Student Services Centre Manager – Elevate the Experience

Royal Holloway; Egham; On-site; GBP 38,000 - 50,000; Full time

Benefits offered by this job

Generous annual leave

Training and development opportunities

Pension scheme with employer contrib.

Cycle to Work

Season Ticket Loans

Eyesight testing support

Free parking

Job summary

Royal Holloway is inviting applications for the post of Student Services Centre Manager within the Student Administration Directorate. The role focuses on delivering high-quality student enquiry services and coordinating support across departments.

The post is based in Egham, Surrey, and not eligible for hybrid working. Candidates should demonstrate a commitment to excellent customer service, strong IT, and organisational skills, with the ability to work under pressure and adapt to changing

Qualifications

• Demonstrated commitment to delivering excellent customer service.
• Ability to use IT and manage information efficiently.
• Strong interpersonal and communication skills in a busy environment.

Responsibilities

• Lead the Student Services Centre to provide clear information and support to students.
• Collaborate with colleagues across Professional Services for coordinated service delivery.
• Respond to changing requirements quickly and effectively in a busy university setting.

Skills

Customer service

IT skills

Interpersonal skills

Organisational skills

Work under pressure

Job description

Royal Holloway is inviting applications for the post of Student Services Centre Manager within the Student Administration Directorate. The role focuses on delivering high-quality student enquiry services and coordinating support across departments.

The post is based in Egham, Surrey, and not eligible for hybrid working. Candidates should demonstrate a commitment to excellent customer service, strong IT, and organisational skills, with the ability to work under pressure and adapt to changing