Student Services Centre Manager

Royal Holloway; Egham; On-site; GBP 38,000 - 50,000; Full time

Benefits offered by this job

Generous annual leave

Training and development opportunities

Pension scheme with employer contrib.

Cycle to Work

Season Ticket Loans

Eyesight testing support

Free parking

Job summary

Royal Holloway is inviting applications for the post of Student Services Centre Manager within the Student Administration Directorate. The role focuses on delivering high-quality student enquiry services and coordinating support across departments.

The post is based in Egham, Surrey, and not eligible for hybrid working. Candidates should demonstrate a commitment to excellent customer service, strong IT, and organisational skills, with the ability to work under pressure and adapt to changing

Qualifications

• Demonstrated commitment to delivering excellent customer service.
• Ability to use IT and manage information efficiently.
• Strong interpersonal and communication skills in a busy environment.

Responsibilities

• Lead the Student Services Centre to provide clear information and support to students.
• Collaborate with colleagues across Professional Services for coordinated service delivery.
• Respond to changing requirements quickly and effectively in a busy university setting.

Skills

Customer service

IT skills

Interpersonal skills

Organisational skills

Work under pressure

Job description

Right to work: Please note that it will not be possible for the University to issue a Certificate of Sponsorship to the successful candidate for this position. Therefore, the appointable candidate will need to be eligible to work in the UK or have leave to remain in the UK and associated right to work for the duration of their employment with the University, in accordance with the Immigration, Asylum and Nationality Act 2006.

Full Time, Permanent

Applications are invited for the post of Student Services Centre Manager in the Student Administration Directorate.

Student Administration is responsible for delivering core administrative functions related to the student journey from Enrolment to Completion. The Directorate is part of the wider Student Journey Division which is focused on delivering an excellent student and staff experience by developing and delivering effective and efficient services and support.

The Student Services Centre within Student Administration has been designed to providea central pointof contact for all non-academic enquiries and services, making it easy for students to obtain the information and help they need. Theteamis focused on delivering an excellent student experience by developing and delivering effective and efficient services to support students through their journey at the University.

Candidates should demonstrate a commitment to delivering excellent customer service putting students at the heart of everything we do. They should have a proven ability to innovate; utilising excellent IT, organisational and interpersonal skills. In addition, they must be able to work under pressure and respond quickly and effectively to changing requirements in a busy environment.

The role-holder will work closely with other colleagues across Professional Services, to ensure that a well-co-ordinated service is provided to students.

In return we offer a highly competitive rewards and benefits package including:

• Generous annual leave entitlement
• Training and Development opportunities
• Pension Scheme with generous employer contribution
• Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing.
• Free parking

The post is based in Egham, Surrey where the University is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London.

This position is not eligible for hybrid working.

For queries on the application process theHuman Resources Department can be contacted by email at: [e-mail] .

Please quote the reference:1026-333

Closing Date:23:59, Sunday 1 November 2026

Interview Date:Thursday 12 November 2026

Royal Holloway is committed to equality, diversity and inclusion (EDI), and encourages applications from all people regardless of age, disability, gender, marital status, parental status, race, religion or belief, sexual orientation, or trans status or history. More information on our structures and initiatives around EDI, including information on staff diversity networks, can be found on our Equality and Diversity Intranet page .