Student Services Centre Lead — Elevate Student Experience

Royal Holloway University of London; Egham; On-site; GBP 50,000 - 59,000; Full time

Benefits offered by this job

Generous annual leave

Training and development opportunities

Pension scheme

Cycle to Work

Season ticket loans

Eyesight testing support

Free parking

Job summary

Royal Holloway University of London is seeking a Student Services Centre Manager to lead the non-academic enquiry hub within Student Administration. This full-time, permanent role supports students through their journey from enrolment to completion and coordinates services across Professional Services to deliver a seamless student experience.

The successful candidate will need excellent customer service, IT, and organisational skills, and the ability to work under pressure in a busy environment.

Qualifications

• Commitment to delivering excellent customer service putting students at the heart of everything we do.
• Ability to innovate with IT, organisational and interpersonal skills.
• Ability to work under pressure and respond quickly to changing requirements in a busy environment.

Responsibilities

• Lead the Student Services Centre within the Student Administration Directorate to provide a central point of contact for non-academic enquiries and services.
• Collaborate with colleagues across Professional Services to ensure a well-co-ordinated service for students.
• Contribute to a high-quality student experience through efficient and effective services.

Job description

Royal Holloway University of London is seeking a Student Services Centre Manager to lead the non-academic enquiry hub within Student Administration. This full-time, permanent role supports students through their journey from enrolment to completion and coordinates services across Professional Services to deliver a seamless student experience.

The successful candidate will need excellent customer service, IT, and organisational skills, and the ability to work under pressure in a busy environment.