Student Services Centre Manager — Enquiry Management

Royal Holloway University of London; Egham; On-site; GBP 41,000 - 49,000; Full time

Benefits offered by this job

Generous annual leave entitlement

Training and development opportunities

Pension scheme with generous employer

Cycle to Work

Season Ticket Loans

Eyesight testing assistance

Free parking

Job summary

Royal Holloway University of London in Surrey is seeking a Student Services Centre Assistant Manager (Enquiry Management) to lead the central point of contact for non-academic enquiries. The role requires a commitment to excellent customer service and the ability to innovate using IT, with strong organisational and interpersonal skills.

The post is based in Egham, Surrey, on-site, full-time and fixed-term until March 2028.

Qualifications

• Commitment to delivering excellent customer service.
• Proven ability to innovate; utilise excellent IT, organisational and interpersonal skills.
• Ability to work under pressure and respond quickly to changing requirements.

Responsibilities

• Collaborate with colleagues across Professional Services to ensure a well-co-ordinated service for students.

Skills

Customer service

IT skills

Organisational skills

Interpersonal skills

Work under pressure

Job description

Royal Holloway University of London in Surrey is seeking a Student Services Centre Assistant Manager (Enquiry Management) to lead the central point of contact for non-academic enquiries. The role requires a commitment to excellent customer service and the ability to innovate using IT, with strong organisational and interpersonal skills.

The post is based in Egham, Surrey, on-site, full-time and fixed-term until March 2028.