Student Services Centre Manager

Royal Holloway University of London; Egham; On-site; GBP 50,000 - 59,000; Full time

Benefits offered by this job

Generous annual leave

Training and development opportunities

Pension scheme

Cycle to Work

Season ticket loans

Eyesight testing support

Free parking

Job summary

Royal Holloway University of London is seeking a Student Services Centre Manager to lead the non-academic enquiry hub within Student Administration. This full-time, permanent role supports students through their journey from enrolment to completion and coordinates services across Professional Services to deliver a seamless student experience.

The successful candidate will need excellent customer service, IT, and organisational skills, and the ability to work under pressure in a busy environment.

Qualifications

• Commitment to delivering excellent customer service putting students at the heart of everything we do.
• Ability to innovate with IT, organisational and interpersonal skills.
• Ability to work under pressure and respond quickly to changing requirements in a busy environment.

Responsibilities

• Lead the Student Services Centre within the Student Administration Directorate to provide a central point of contact for non-academic enquiries and services.
• Collaborate with colleagues across Professional Services to ensure a well-co-ordinated service for students.
• Contribute to a high-quality student experience through efficient and effective services.

Job description

Right to work: Please note that it will not be possible for the University to issue a Certificate of Sponsorship to the successful candidate for this position. Therefore, the appointable candidate will need to be eligible to work in the UK or have leave to remain in the UK and associated right to work for the duration of their employment with the University, in accordance with the Immigration, Asylum and Nationality Act 2006.

Full Time, Permanent

Applications are invited for the post of Student Services Centre Manager in the Student Administration Directorate.

Student Administration is responsible for delivering core administrative functions related to the student journey from Enrolment to Completion. The Directorate is part of the wider Student Journey Division which is focused on delivering an excellent student and staff experience by developing and delivering effective and efficient services and support.

The Student Services Centre within Student Administration has been designed to provide a central point of contact for all non-academic enquiries and services, making it easy for students to obtain the information and help they need. The team is focused on delivering an excellent student experience by developing and delivering effective and efficient services to support students through their journey at the University.

Candidates should demonstrate a commitment to delivering excellent customer service putting students at the heart of everything we do. They should have a proven ability to innovate; utilising excellent IT, organisational and interpersonal skills. In addition, they must be able to work under pressure and respond quickly and effectively to changing requirements in a busy environment.

The role-holder will work closely with other colleagues across Professional Services, to ensure that a well-co-ordinated service is provided to students.

In return we offer a highly competitive rewards and benefits package including:

Generous annual leave entitlement

Training and Development opportunities

Pension Scheme with generous employer contribution

Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing.

Free parking

The post is based in Egham, Surrey where the University is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London.

This position is not eligible for hybrid working.

For an informal discussion about the post, please contact Bryony Jones on [e-mail].

For queries on the application process the Human Resources Department can be contacted by email at: [e-mail].

Please quote the reference: 1026-333

Closing Date: 23:59, Sunday 1 November 2026

Interview Date: Thursday 12 November 2026

Royal Holloway is committed to equality, diversity and inclusion (EDI), and encourages applications from all people regardless of age, disability, gender, marital status, parental status, race, religion or belief, sexual orientation, or trans status or history. More information on our structures and initiatives around EDI, including information on staff diversity networks, can be found on our Equality and Diversity Intranet page.

Proud member of the Disability Confident employer scheme

Student Services Centre Manager

Company: Royal Holloway University of London Salary: £49,979 to £59,125 a year Hours: Full-time Location: Surrey, TW20 0EX Working pattern: On-site Job type: Permanent Posting date: 2 Oct 2026 Closing date: 1 Nov 2026

Summary

Right to work: Please note that it will not be possible for the University to issue a Certificate of Sponsorship to the successful candidate for this position. Therefore, the appointable candidate will need to be eligible to work in the UK or have leave to remain in the UK and associated right to work for the duration of their employment with the University, in accordance with the Immigration, Asylum and Nationality Act 2006.

Full Time, Permanent

Applications are invited for the post of Student Services Centre Manager in the Student Administration Directorate.

Student Administration is responsible for delivering core administrative functions related to the student journey from Enrolment to Completion. The Directorate is part of the wider Student Journey Division which is focused on delivering an excellent student and staff experience by developing and delivering effective and efficient services and support.

The Student Services Centre within Student Administration has been designed to provide a central point of contact for all non-academic enquiries and services, making it easy for students to obtain the information and help they need. The team is focused on delivering an excellent student experience by developing and delivering effective and efficient services to support students through their journey at the University.

Candidates should demonstrate a commitment to delivering excellent customer service putting students at the heart of everything we do. They should have a proven ability to innovate; utilising excellent IT, organisational and interpersonal skills. In addition, they must be able to work under pressure and respond quickly and effectively to changing requirements in a busy environment.

The role-holder will work closely with other colleagues across Professional Services, to ensure that a well-co-ordinated service is provided to students.

In return we offer a highly competitive rewards and benefits package including:

Generous annual leave entitlement

Training and Development opportunities

Pension Scheme with generous employer contribution

Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing.

Free parking

The post is based in Egham, Surrey where the University is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London.

This position is not eligible for hybrid working.

For an informal discussion about the post, please contact Bryony Jones on [e-mail].

For queries on the application process the Human Resources Department can be contacted by email at: [e-mail].

Please quote the reference: 1026-333

Closing Date: 23:59, Sunday 1 November 2026

Interview Date: Thursday 12 November 2026

Royal Holloway is committed to equality, diversity and inclusion (EDI), and encourages applications from all people regardless of age, disability, gender, marital status, parental status, race, religion or belief, sexual orientation, or trans status or history. More information on our structures and initiatives around EDI, including information on staff diversity networks, can be found on our Equality and Diversity Intranet page.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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