Faculty Teaching & Learning Operations Officer

Royal Holloway; Egham; Presencial; GBP 28 000 - 38 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Generous annual leave entitlement

Training and Development opportunities

Pension Scheme with generous employer‑

Cycle to Work scheme

Season Ticket Loans

Eyesight testing support

Free parking

Resumo da oferta

Royal Holloway, based in Egham, Surrey, invites applications for the Faculty Teaching & Learning Operations Officer. The role supports teaching and learning administration across the student lifecycle, delivering a consistent, student-focused service to staff and students.

You will handle module registration, timetabling, assessments, records, and graduation activities, while prioritising deadlines with excellent IT and communication skills, including Microsoft Office.

Qualificações

• educated to A-level standard or equivalent experience
• experience in an administrative or customer service environment
• excellent organisational skills and attention to detail
• good communication skills

Responsabilidades

• Support module registration and timetabling
• Assist with assessment and examinations administration
• Maintain student records and results and graduation activities
• Serve as a point of contact for queries from staff and students
• Ensure processes adhere to university policies and data protection requirements

Conhecimentos

Communication skills

Organisational skills

Attention to detail

Proactive workload management

Customer service mindset

Formação académica

A-level standard or equivalent experience

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Faculty Teaching & Learning Operations Officer

Right to work: Please note that it will not be possible for the University to issue a Certificate of Sponsorship to the successful candidate for this position. Therefore, the appointable candidate will need to be eligible to work in the UK or have leave to remain in the UK and associated right to work for the duration of their employment with the University, in accordance with the Immigration, Asylum and Nationality Act 2006.

Full-Time, Permanent

Applications are invited for the post of Faculty Teaching & Learning Operations Officer within the Student Administration Directorate.

This role is part of the Professional Services teams within the Faculty of Business and Law and will support the delivery of teaching and learning administration across the student lifecycle. The role is key to delivering an efficient, consistent and student-focused service, supporting both students and staff within busy academic environments.

The Faculty of Business and Law brings together disciplines across business, management and legal studies. The successful candidate will support a wide range of teaching and learning activities and work closely with academic colleagues and professional services teams.

The successful candidate will support core administrative processes such as module registration, timetabling support, assessment and examinations administration, student records, and results and graduation activities. They will act as a point of contact for routine queries from students and staff, ensuring enquiries are handled efficiently and professionally in line with university policies and relevant legislation, including Data Protection and Freedom of Information.

The successful candidate will be educated to A-level standard or have equivalent experience and will have experience of working in an administrative or customer service environment. They will demonstrate excellent organisational skills, attention to detail, and a proactive approach to managing their workload.

The candidate will be comfortable working with colleagues across the faculties and supporting day-to-day administrative processes. They will have good organisational skills and be able to prioritise their workload and meet deadlines. They will also demonstrate good communication skills when responding to enquiries from staff and students, and will have good IT skills including Microsoft Office and the ability to learn new systems.

In return we offer a highly competitive rewards and benefits package including:

• Generous annual leave entitlement
• Training and Development opportunities
• Pension Scheme with generous employer contribution
• Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing
• Free parking

The post is based in Egham, Surrey, where the University is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London.

For queries on the application process the Human Resources Department can be contacted by email at: [e-mail]

Royal Holloway is committed to equality, diversity and inclusion (EDI), and encourages applications from all people regardless of age, disability, gender, marital status, parental status, race, religion or belief, sexual orientation, or trans status or history. More information on our structures and initiatives around EDI, including information on staff diversity networks, can be found on our Equality and Diversity Intranet page .