Student Operations Assistant

Tate; Cambridge; On-site; GBP 21,000 - 27,000; Full time

Job summary

Tate in Cambridge is seeking a proactive front-of-house admin role to support students starting their apprenticeship journey. You will greet learners, coordinate assessments and assist with enrolments, ensuring a warm, professional experience in a fast-paced environment.

Join a collaborative education team where admin and customer-facing work are central, with duties spanning exam administration, onboarding, and general documentation tasks.

Qualifications

• Previous administration or customer service experience.

Responsibilities

• Act as a first point of contact for students at the centre and provide a welcoming experience.
• Respond to student enquiries via email and occasional phone calls.
• Assist with scheduling and coordination of examinations and invigilation.
• Help enrol students onto apprenticeship programmes.
• Maintain accurate records and update internal systems; support progress reports.

Skills

Customer service

Communication

Organisation

Administration

People-facing

Job description

This role plays a key part in supporting students as they begin their apprenticeship journey, helping to create a positive and professional experience from day one. You'll be welcoming students, coordinating assessments, assisting with enrolments and providing essential administrative support to ensure everything runs smoothly. Why This Role? You'll be at the heart of the student experience, greeting learners, supporting exam administration, helping with apprenticeship onboarding and ensuring students receive a warm and professional welcome. Some days you may be supporting just a handful of students, while on others you could be welcoming over 100 people through the doors. It's a varied role that would suit someone who enjoys working with people, building relationships and keeping organised in a fast-paced environment. You'll be joining a friendly, collaborative team where support is always available, making it a fantastic opportunity for someone who enjoys customer-facing work and wants to gain experience within education and training.

Student Support & Customer Service

• Acting as a first point of contact for students attending the centre
• Providing a professional and welcoming experience for all visitors
• Responding to student enquiries via email and occasional telephone calls

Exam & Apprenticeship Administration

• Assisting with the scheduling and coordination of examinations
• Invigilating exams and ensuring procedures are followed
• Helping enrol students onto apprenticeship programmes

Operations & Administration

• Maintaining accurate records and updating internal systems
• Supporting the production of student progress reports
• Managing general administrative tasks and document processing

We're looking for a confident, organised and people-focused individual to join a busy and supportive education team during one of their busiest periods of the year. Previous administration or customer service experience

Nice to Have

• Experience within education, training or apprenticeships
• Previous exam invigilation or administration experience
• Experience working in a busy customer facing environment