Student Administration Assistant

Tate; Greater London; On-site; GBP 16,000 - 23,000; Full time

Job summary

Tate is seeking a confident, organised Student Administration Assistant for an office-based role in central London. The temporary position supports the education team during peak periods, with responsibilities including student reception, bookings, exam setup and invigilation.

You'll join two centres near Euston, handling high volumes (over 400 students and up to 60 exams at times) in a busy environment. Monday to Friday, with core hours per shift.

Qualifications

• Strong interpersonal and communication skills.
• Friendly, professional, and confident when interacting with customers.
• Reliable, detail-oriented, and proactive in spotting and solving issues.
• Able to multi-task and manage competing priorities in a busy environment.
• Must be comfortable with physical tasks as part of daily responsibilities.
• Comfortable using IT systems and Microsoft Office.

Responsibilities

• Acting as the first point of contact at reception for students, staff and visitors.
• Managing phone and email enquiries promptly and professionally.
• Processing course and room bookings accurately.
• Maintaining clean and well-stocked communal spaces, including refreshments, supplies and general presentation.
• Monitoring day-to-day operations, health and safety issues, repairs, security and cleaning.
• Supporting the delivery team with classroom setup, including light manual handling.
• Opening up and locking up the buildings, including keyholder responsibilities.
• Preparing examination rooms and computer equipment for computer-based assessments, ensuring systems are tested and ready for use.
• Invigilating exams and ensuring the correct procedures are followed and elevating any concerns appropriately.
• Verifying candidate identification, managing exam admissions and providing examination instructions.

Skills

Interpersonal skills

Communication

Customer service

Multi-tasking

IT literacy

Tools

Microsoft Office

Job description

Student Administration Assistant

14 per hour

Temporary - currently until end of year, but potential for permanent opportunities

Monday - Friday - 8am - 16:00pm / 08:30am - 16:30pm / 9:15am - 17:15pm

Based in central London, fully office based (walking distance from Euston Station)

We're looking for a confident, organised and people-focused individual to join a busy and supportive education team during one of their busiest periods of the year.

Why this role?

This role plays a key part in supporting students as they begin their apprenticeship journey, helping to create a positive and professional experience from day one. You'll be welcoming students, coordinating assessments, answering queries and providing essential administrative support to ensure everything runs smoothly.

You will be working across two centres, both located near Euston Station. On busier days, the centres welcome over 400 students, with up to 60 students sitting exams at any one time, therefore it's essential that you are comfortable working in a busy, fast-paced environment.

Key Responsibilities:

• Acting as a welcoming first point of contact at reception for students, staff and visitors


• Managing phone and email enquiries promptly and professionally


• Processing course and room bookings accurately


• Maintaining clean and well-stocked communal spaces, including refreshments, supplies and general presentation


• Monitoring the day-to-day operations of the facility including reporting/resolving health and safety issues, repairs, security and cleaning issues


• Supporting the delivery team with classroom setup, including light manual handling


• Opening up and locking up the buildings, including keyholder responsibilities


• Preparing examination rooms and computer equipment for computer-based assessments, ensuring systems are tested and ready for use


• Invigilating exams and ensuring the correct procedures are followed and elevate any concerns appropriately


• Verifying candidate identification, managing exam admissions and providing examination instructions

What we're looking for:

• Strong interpersonal and communication skills


• Friendly, professional, and confident when interacting with customers


• Reliable, detail-oriented, and proactive in spotting and solving issues


• Able to multi-task and comfortable managing competing priorities in a busy environment


• Must be comfortable with physical tasks as part of daily responsibilities


• Comfortable using IT systems and Microsoft Office

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.