Student Inclusion & Wellbeing Officer

The University of Sheffield; Sheffield; On-site; GBP 32,000 - 37,000; Part time

Benefits offered by this job

Flexible working opportunities

Job summary

The University of Sheffield is seeking a skilled education support professional to join the Education and Student Experience Team. You will be the main contact for queries related to disability, student wellbeing and inclusion, signposting to specialist services and supporting a range of students from induction to graduation.

With a focus on equality, diversity and inclusion, you will monitor progression, respond to student voice, and collaborate with staff across the university to improve the

Qualifications

• Significant experience of working in a student support role, preferably within a Higher Education environment.
• Strong understanding of the Equality Act and how disability and mental health issues may affect students.
• Knowledge of Data Protection and an ability to deal with confidential issues in a sensitive manner.
• Excellent IT skills, including Microsoft Office packages and Google applications.
• Ability to develop creative approaches to problem solving.
• Ability to analyse and interpret data.
• Effective communication skills, both written and verbal, including report writing skills.
• Ability to deal tactfully with people at all levels and negotiate where necessary to achieve appropriate outcomes.
• Excellent customer service skills, with experience of responding efficiently and effectively, and with empathy to staff and student enquiries via phone and email.
• Willingness to assist and/or lead other team members and to work collaboratively with others to ensure deadlines are met.
• Knowledge and understanding of student welfare issues and the support services available.

Responsibilities

• Act as main school contact for disability, student wellbeing, and inclusion support for all students (UG,PGT & PGR), liaising closely with the wider team to ensure a joined up approach to inclusion and engagement.
• Ensure Learning Support Plans, including Exam Support Adjustments (ESAs) are understood and implemented, working with colleagues from across the School, Faculty and University as required.
• Offer advice to academic colleagues on implementing reasonable adjustments.
• Work with the Director of Education to identify and implement underpinning inclusive practices which reduce the need for individual adjustments for disabled students.
• Be the School’s Disability Liaison Officer, providing guidance and information to colleagues on student related disability-related issues in line with University guidance; facilitating liaison with Disability and Dyslexia Support Service as required to ensure that legislative requirements are met.
• Ensure local mechanisms are in place to identify and signpost students who may benefit from or be entitled to support from the University’s Student Support Services.
• Lead the management of the school’s student progression processes, including Extenuating Circumstances, Extensions, attendance and engagement matters, liaising closely with other members of the team to ensure effective student support.
• Working with the Student Experience Manager and colleagues in Student & Academic Services, develop and implement approaches to respond to the participation element of the institution’s Access and Participation Plan.
• Maintain oversight of the impact of welfare issues on student progression through the curriculum, and advise students on the options available to them in their circumstances e.g. through leave of absence.
• Work with the relevant academic lead to proactively identify students who may be struggling to engage, allowing early identification of issues, and taking action to support reengagement.
• Attend and contribute to a range of departmental committees, providing input on matters of student wellbeing/ inclusion.
• Refer complex student cases to Student Support Services (Student Mental Health, Counselling and Therapies Service; the Safeguarding and Welfare team; University Health Service; Residence Life; and Dyslexia and Disability Support Services), acting as point of coordination between those services and the school for those cases.
• Delegate to, and supervise colleagues in the wider team, as required, in order to ensure effective overall delivery of the role.
• Support colleagues in the wider Education and Student Experience Team to ensure that the School is able to deliver the full remit of its responsibilities in a timely and effective manner.
• Carry out other duties, commensurate with the grade and remit of the post.

Skills

Excellent IT skills

Effective communication

Data analysis

Teamwork

Empathy

Education

Educated to A Level with GCSE Maths and English

Job description

The University of Sheffield is seeking a skilled education support professional to join the Education and Student Experience Team. You will be the main contact for queries related to disability, student wellbeing and inclusion, signposting to specialist services and supporting a range of students from induction to graduation.

With a focus on equality, diversity and inclusion, you will monitor progression, respond to student voice, and collaborate with staff across the university to improve the