Student Hub Advisor - 6 Months FTC - Manchester

Arden University; Greater Manchester; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

30 days holiday + bank holidays on-top

Aviva pension plan

BUPA Cash Plan

Perkbox benefits

Study Arden courses for free

Golden Ticket

Job summary

Arden University is seeking a Student Hub Advisor on a 6-month fixed-term contract, based in the United Kingdom. You will be the first point of contact for our diverse student body, supporting across in-person, phone, email, live chat and messenger, delivering a friendly, proactive service.

This role includes evening and some Saturday shifts during teaching weeks, with hours typically 37 per week, and Saturday hours paid at a higher rate with a day off in lieu.

Qualifications

• Extensive experience in customer service, ideally in a student-facing role.
• Excellent written and verbal communication skills.
• Proficient in administration and IT literacy.
• Exceptional organisational and time-management abilities.

Responsibilities

• Serve as the primary contact for student enquiries and support.
• Communicate effectively via phone, email, live chat, messenger, and in-person.
• Provide innovative and customised solutions to student issues.
• Ensure a high standard of customer care by going above and beyond in every interaction.

Skills

Customer service experience

Excellent communication

Administration & IT literacy

Organisational & time-management

Student-facing experience

Job description

Salary: £26,000 per annum

Employment type: Fixed Term Contract 6 months

Hours per week: 37

Reporting into: Lead Student Hub Advisor

Department: Student Experience

About Arden University

We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education.

There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations.

About our Department

Our Student Hub Advisors sit within our Student Experience team who are crucial to providing pastoral support and career advice to students to maintain student welfare. This includes providing the best experience and guidance from application, admission, through to graduation.

About the Opportunity

As a Student Hub Advisor, you'll be the first point of contact for our diverse student body, providing support across various communication channels including in-person, phone, email, live chat, and messenger. Your excellent customer care skills will help you listen attentively to student needs, offering tailored solutions that enhance their university experience. We expect you to consistently exceed expectations, delivering a personal, friendly, and approachable service that truly makes a difference.

To include up to two evening shifts per week Tuesday, Wednesday or Friday 11:30am - 8pm and up to five Saturday shifts per semester 9am - 2pm.

Saturday shifts are paid at a higher rate with Monday (or another weekday) off in lieu.

Working hours outside the semester will be usual business hours, Monday to Friday.

Saturday hours to begin from teaching week 1 of the November semester.

Key Responsibilities

• Serve as the primary contact for student enquiries and support.
• Communicate effectively via phone, email, live chat, messenger, and in-person.
• Provide innovative and customised solutions to student issues.
• Ensure a high standard of customer care by going above and beyond in every interaction.

About You

• Extensive experience in customer service, ideally in a student-facing role.
• Strong passion for helping others succeed.
• Excellent written and verbal communication skills.
• Proficient in administration and IT literacy.
• Exceptional organisational and time-management abilities.

Why Arden

At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:

• 30 days holiday + bank holidays on-top, and even a Christmas closure!
• A generous Aviva pension plan, company contributions starting from 7%
• BUPA Cash Plan
• Access to Perkbox benefits
• Study any Arden course for free, with a discount for all family and friends
• Plus, other excellent benefits
• Our 'Golden Ticket' which allows you to gift anyone in your life a free Arden education

Our Values

Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.

There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations.

Closing Date

Sunday 4 October

We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs.

If you are a current Arden student or have an upcoming course with us, you are not eligible to apply for Student Experience roles due to a conflict of interest related to system access.

Equity, Diversity & Inclusion

Arden University is proud to be a Disability Confident Employer. This means that if you have a disability, as defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role.

If you wish to be considered under this scheme, you can indicate via the application form below. By doing so, you are also consenting for this information to be shared with the hiring team. For more details on what qualifies as a disability under the Disability Equality Act 2010, please refer the guidance here.

As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, we make sure that our recruitment and selection processes never discriminate based upon people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications from all groups.

Sponsorship statement

Please be aware that some roles may not meet the points requirement for a sponsored Skilled Worker visa, or fulfil the criteria we have for providing sponsorship. However we welcome applications from candidates who do not currently have the right to work in the UK but may be eligible for a visa through an alternative route.