Frontline Student Support Hub Advisor (Internal)

City St George's; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

City St George’s, University of London is seeking an experienced Student Support Hub Adviser to provide front-line support to students via in-person, telephone, live chat, and CRM channels. The role involves guiding students to appointments and specialist services, handling enquiries and routine administrative tasks, and collaborating across the university.

Closing date for applications is 11th October 2026 at 11:59pm, with interviews scheduled from 2nd November 2026.

Qualifications

• Experience in a student-facing higher education or customer service environment.
• Strong communication, organisation, problem-solving and relationship-building skills.
• Proficient with Microsoft Office and CRM or live chat systems.

Responsibilities

• Provide front-line advice and guidance to students through face-to-face and digital support channels.
• Support students with appointments, referrals, and access to specialist services.
• Manage enquiries, queues, maintain service information, and contribute to university initiatives.

Job description

City St George’s, University of London is seeking an experienced Student Support Hub Adviser to provide front-line support to students via in-person, telephone, live chat, and CRM channels. The role involves guiding students to appointments and specialist services, handling enquiries and routine administrative tasks, and collaborating across the university.

Closing date for applications is 11th October 2026 at 11:59pm, with interviews scheduled from 2nd November 2026.