Student Housing Services Concierge

MCR Property Group; Huddersfield; On-site; GBP 21,000 - 26,000; Full time

Job summary

Flow Student is seeking a Resident Service Advisor in Huddersfield to deliver an outstanding accommodation experience for students. You will be a friendly point of contact, handling enquiries, coordinating requests and maintaining resident records to ensure a high standard of service.

You will work closely with the site team to support smooth operations, assist with administrative tasks, and help foster a safe, inclusive community for residents.

Qualifications

• Previous experience in customer service or hospitality is a plus.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively and manage multiple tasks.

Responsibilities

• Be the first point of contact for residents with a friendly, professional approach.
• Handle enquires, requests and complaints promptly and professionally.
• Maintain accurate resident records in internal systems.
• Support rent collection activities and payment communications as needed.
• Assist with arrivals, departures, inspections and room allocations.
• Support day-to-day property operations and keep communal areas tidy.
• Coordinate administrative duties including reports and correspondence.
• Contribute to creating a welcoming and inclusive resident community.
• Escalate safeguarding, welfare or safety concerns when required.
• Assist with audits, inspections and compliance checks.
• Ensure GDPR compliance in all activities.
• Work with the site team to deliver high service standards.

Skills

Customer service

Communication

Team work

Administrative skills

IT literacy

Tools

MS Office

Job description

Flow Student is seeking a Resident Service Advisor in Huddersfield to deliver an outstanding accommodation experience for students. You will be a friendly point of contact, handling enquiries, coordinating requests and maintaining resident records to ensure a high standard of service.

You will work closely with the site team to support smooth operations, assist with administrative tasks, and help foster a safe, inclusive community for residents.