Student Living Concierge

MCR Property Group; Greater London; On-site; GBP 21,000 - 27,000; Full time

Job summary

Flow Student is seeking a Resident Service Advisor for our Huddersfield property. You'll be the friendly first point of contact for residents, handling enquiries and coordinating day-to-day accommodation tasks to ensure a high standard of service throughout their stay.

Working closely with the site team, you will support administrative processes, maintain resident records, and help create a welcoming, safe, and inclusive community while promoting a positive living environment for all students.

Qualifications

• Experience in customer service or hospitality is preferred.
• Excellent communication and interpersonal skills.
• Able to manage multiple tasks in a busy environment.

Responsibilities

• Be the first point of contact for residents with a welcoming, professional service.
• Respond to enquiries, requests and complaints promptly or escalate as needed.
• Build positive relationships with residents and foster a sense of community.
• Support arrivals, departures, room checks and other accommodation processes.
• Maintain accurate resident records and assist with administrative duties.
• Support rent collection activities and liaise with guarantors when required.
• Assist with resident engagement activities and community initiatives.

Skills

Customer service

Communication

Interpersonal skills

Organisational skills

IT skills

Team player

Tools

Microsoft Office

Job description

Flow Student is seeking a Resident Service Advisor for our Huddersfield property. You'll be the friendly first point of contact for residents, handling enquiries and coordinating day-to-day accommodation tasks to ensure a high standard of service throughout their stay.

Working closely with the site team, you will support administrative processes, maintain resident records, and help create a welcoming, safe, and inclusive community while promoting a positive living environment for all students.