Student Living Concierge & Community Champion

Flow Student Ltd; Huddersfield; On-site; GBP 21,000 - 26,000; Full time

Job summary

Flow Student Ltd. is seeking a Resident Service Advisor in Huddersfield to deliver an outstanding accommodation experience for students. You will be the main point of contact for residents, handling enquiries, requests and day-to-day issues to ensure a high standard of service throughout their stay.

You will work with the site team to support operations, maintain resident records, and foster a welcoming, safe and inclusive community within the property.

Qualifications

• Previous experience in customer service, administration, hospitality or a similar customer-facing environment.

Responsibilities

• Act as the first point of contact for residents, providing a welcoming, approachable and professional service.
• Respond to resident enquiries, requests and complaints promptly, ensuring issues are resolved effectively or escalated as needed.
• Build positive relationships with residents, helping improve satisfaction and sense of community.
• Support resident arrivals, departures, room inspections and other key accommodation processes.
• Assist with day-to-day property operations and maintain communal areas to a high standard.
• Maintain accurate resident records and update information in internal systems.

Skills

Customer service

Administration

Hospitality

Resident relations

Tools

MS Office

Job description

Flow Student Ltd. is seeking a Resident Service Advisor in Huddersfield to deliver an outstanding accommodation experience for students. You will be the main point of contact for residents, handling enquiries, requests and day-to-day issues to ensure a high standard of service throughout their stay.

You will work with the site team to support operations, maintain resident records, and foster a welcoming, safe and inclusive community within the property.