Student Housing & Operations Manager

Student Castle Property Management Services Limited; Southampton; On-site; GBP 24,000 - 32,000; Full time

Job summary

Student Castle Property Management Services Limited seeks an organized office administrator to support the Property Manager across office tasks. Responsibilities include answering emails and calls, producing staff rotas, and maintaining financial records and reconciliations.

You will also provide front desk support, counselling and advisory services to students, organise social events and help promote the brand via social media and university events.

Qualifications

• HND or above in a relevant management field.
• Effective communicator with strong customer service skills.
• Proficient in Microsoft Office and purchasing systems; knowledge of accommodation booking systems.

Responsibilities

• Assist the Property Manager in office administration, handling emails, calls and in-person inquiries.
• Produce rotas for security and housekeeping teams and maintain office documents.
• Support customer care with counselling/advice and organise student events; monitor social media.

Skills

Effective communicator

Microsoft Office

Customer service

Team management

Financial reconciliation

Problem solving

Autonomous working

Sales experience

Understanding of mental health

Organisation and planning

Handling complaints

Education

HND or above in a relevant management field

Tools

CRM

Accommodation booking systems

Social media management tools

CCTV

Job description

Student Castle Property Management Services Limited seeks an organized office administrator to support the Property Manager across office tasks. Responsibilities include answering emails and calls, producing staff rotas, and maintaining financial records and reconciliations.

You will also provide front desk support, counselling and advisory services to students, organise social events and help promote the brand via social media and university events.