Student Accommodation Receptionist & Admin Support

The University Of Manchester; Greater Manchester; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Generous employer pension contribution

Flexible and Hybrid working

Job summary

The University of Manchester is seeking a friendly and customer-focused Customer Services Assistant to join the Accommodation team. You will be the first point of contact for students, guests, visitors and colleagues, helping to run busy residential receptions smoothly and professionally.

In this role you will respond to enquiries, support day-to-day reception duties, handle access, mail, payments and admin tasks, and maintain accurate records.

Qualifications

• Experience in a clerical/reception customer service environment, ideally in a large organisation.
• Good communication skills, demonstrating an ability to deal with a wide range of people.
• Flexible and responsive to customer needs and able to provide information and guidance, whilst maintaining confidentiality.
• Good organisational skills, and able to prioritise work in a busy environment and meet strict deadlines.
• Demonstrates an ability to work in a team environment and support colleagues in the delivery of objectives.

Responsibilities

• Undertake reception based tasks, dealing with all customers to the service in a courteous and informative manner.
• To provide support for administration activities associated with Accommodation and Administration as directed by the Customer Services Supervisor.
• To input and to maintain operating/customer information using the appropriate computer software.
• To work and liaise effectively and supportively with all other University colleagues and departments in the interests of contributing to a professional work environment.

Skills

Reception/clerical customer service

Strong communication

Organisational skills

Teamwork

Confidentiality

Tools

Excel

Word

MS Outlook

Job description

The University of Manchester is seeking a friendly and customer-focused Customer Services Assistant to join the Accommodation team. You will be the first point of contact for students, guests, visitors and colleagues, helping to run busy residential receptions smoothly and professionally.

In this role you will respond to enquiries, support day-to-day reception duties, handle access, mail, payments and admin tasks, and maintain accurate records.