Customer Service Assistant

The University Of Manchester; Greater Manchester; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Generous employer pension contribution

Flexible and Hybrid working

Job summary

The University of Manchester is seeking a friendly and customer-focused Customer Services Assistant to join the Accommodation team. You will be the first point of contact for students, guests, visitors and colleagues, helping to run busy residential receptions smoothly and professionally.

In this role you will respond to enquiries, support day-to-day reception duties, handle access, mail, payments and admin tasks, and maintain accurate records.

Qualifications

• Experience in a clerical/reception customer service environment, ideally in a large organisation.
• Good communication skills, demonstrating an ability to deal with a wide range of people.
• Flexible and responsive to customer needs and able to provide information and guidance, whilst maintaining confidentiality.
• Good organisational skills, and able to prioritise work in a busy environment and meet strict deadlines.
• Demonstrates an ability to work in a team environment and support colleagues in the delivery of objectives.

Responsibilities

• Undertake reception based tasks, dealing with all customers to the service in a courteous and informative manner.
• To provide support for administration activities associated with Accommodation and Administration as directed by the Customer Services Supervisor.
• To input and to maintain operating/customer information using the appropriate computer software.
• To work and liaise effectively and supportively with all other University colleagues and departments in the interests of contributing to a professional work environment.

Skills

Reception/clerical customer service

Strong communication

Organisational skills

Teamwork

Confidentiality

Tools

Excel

Word

MS Outlook

Job description

We are looking for a friendly, organised and customer-focused Customer Services Assistant to join our Accommodation team. You will provide a welcoming first point of contact for students, guests, visitors, colleagues and contractors, helping to keep our busy residential receptions running smoothly.

In this role, you will respond to enquiries, support day-to-day reception duties, help with access, mail, payments and administrative tasks, and maintain accurate records. You will also work closely with colleagues to support a positive, safe and well-managed accommodation experience.

We are looking for someone with experience in a reception, clerical or customer service setting, strong communication skills, good attention to detail and the ability to stay organised in a busy environment. A commitment to excellent service and enhancing the student experience is essential.

You will be responsible for:

• To undertake reception based tasks, dealing with all customers to the service in a courteous and informative manner
• To provide support for administration activities associated with Accommodation and Administration as directed by the Customer Services Supervisor
• To input and to maintain operating/customer information using the appropriate computer software
• To work and liaise effectively and supportively with all other University colleagues and departments in the interests of contributing to a professional work environment

We welcome candidates who bring diverse perspectives, experiences, and approaches to their work.

About You

We encourage applications from individuals with a wide range of backgrounds and experiences. You should demonstrate:

Essential Criteria:

• Experience of working in a clerical/reception customer service environment, ideally in a large organisation
• Good communication skills, demonstrating an ability to deal with a wide range of people
• Flexible and responsive to customer needs and able to provide information and guidance, whilst maintaining confidentiality
• Good organisational skills, and able to prioritise work in a busy environment and meet strict deadlines
• Demonstrates an ability to work in a team environment and support colleagues in the delivery of objectives

Desirable Criteria:

• Numerate with the ability to carry out financial transactions
• Computer literate with experience working with Excel, Word, and MS Outlook

We value transferable skills and real-world experience as much as formal qualifications.

Our benefits include:

(Grades 1-5)

• Generous employer pension contribution
• Christmas closure across all departments outside of annual leave and bank holidays
• Purple Place employee discount platform

For more information, please see University of Manchester Benefits. You can also find information on our Flexible and Hybrid working here.

For more information, please see University of Manchester Benefits. You can also find information on our Flexible and Hybrid working here.

We are an open place of enquiry and challenge. We embrace and celebrate difference, diversity and debate, and we pride ourselves on being a place of education, learning and community where we are able, within the law, to question and test received wisdom, express new ideas and explore controversial or unpopular topics and opinions. Find out more from our Freedom of Speech Policy.

This role is not eligible for Skilled Worker visa sponsorship. Applicants must demonstrate the right to work in the UK.

Applications close at midnight on the closing date.

Further particulars (with person specification) linked below.