Student Accommodation Front Desk Assistant

The University of Manchester; Manchester; On-site; GBP 18,000 - 22,000; Full time

Job summary

The University of Manchester is seeking a friendly, organised Customer Services Assistant to join our Accommodation team. You will be the first point of contact for students, guests and colleagues, helping to keep reception services running smoothly.

You will respond to enquiries, support day-to-day reception duties, assist with access, mail, payments and other admin tasks, and maintain accurate records while contributing to a positive, safe and well-managed accommodation experience.

Qualifications

• Experience in clerical/reception customer service environment.
• Good communication skills with a range of people.
• Flexible and responsive to customer needs while maintaining confidentiality.
• Good organisational skills in a busy environment with deadlines.
• Team player who can support colleagues.

Responsibilities

• Undertake reception based tasks, dealing with customers in a courteous and informative manner.
• Provide support for administration activities associated with Accommodation and Administration as directed by the Customer Services Supervisor.
• Input and maintain operating/customer information using the appropriate computer software.
• Work with colleagues and departments to contribute to a professional work environment.

Skills

Excellent communication

Organisational skills

Customer service experience

Teamwork

Tools

Excel

Word

MS Outlook

Job description

The University of Manchester is seeking a friendly, organised Customer Services Assistant to join our Accommodation team. You will be the first point of contact for students, guests and colleagues, helping to keep reception services running smoothly.

You will respond to enquiries, support day-to-day reception duties, assist with access, mail, payments and other admin tasks, and maintain accurate records while contributing to a positive, safe and well-managed accommodation experience.