Student Finance Advisor: Guidance, Case Management & Compliance

UK Management College Ltd; East Midlands; On-site; GBP 25,000 - 35,000; Full time

Job summary

UK Management College Ltd is seeking a Student Finance Officer to provide specialist guidance to students on tuition fee funding, financial support, and funding verification. You will manage a portfolio of cases from application to resolution, ensuring records are accurate and compliant with GDPR.

Reporting to the Head of Finance, you will liaise with stakeholders and deliver high-quality customer service while maintaining data integrity and timely processing of all activities.

Qualifications

• Experience in student finance, student services or HE administration.
• Strong knowledge of Student Finance England processes and funding requirements.
• Experience managing caseloads and resolving student enquiries.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organisational skills.
• Ability to prioritise workload and meet deadlines.

Responsibilities

• Provide guidance to students regarding tuition fee funding and financial support.
• Explain funding requirements, evidence submission, and application timelines.
• Respond to student finance enquiries and provide timely resolutions.
• Deliver a high standard of customer service throughout the student journey.
• Review and verify student funding evidence in line with regulations.
• Process funding-related documentation accurately and efficiently.
• Monitor funding statuses and follow up on pending or unresolved cases.
• Maintain accurate and complete student finance records and case notes.
• Manage a portfolio of student finance cases from application through to resolution.
• Assist students with funding issues, including evidence queries and routine appeals.
• Escalate complex or high-risk cases to the Student Finance Manager where appropriate.
• Liaise with stakeholders to resolve student queries.
• Ensure activities comply with institutional procedures and funding regulations.
• Support audit requests with accurate records and documentation.
• Maintain confidentiality and comply with GDPR and data protection requirements.
• Ensure accuracy of funding verification and records.
• Timely processing of student finance activities.
• Quality and accuracy of information provided to students.
• Effective management of assigned caseloads.

Skills

Student Finance Experience

Caseload Management

Attention to Detail

Communication Skills

Time Management

Job description

UK Management College Ltd is seeking a Student Finance Officer to provide specialist guidance to students on tuition fee funding, financial support, and funding verification. You will manage a portfolio of cases from application to resolution, ensuring records are accurate and compliant with GDPR.

Reporting to the Head of Finance, you will liaise with stakeholders and deliver high-quality customer service while maintaining data integrity and timely processing of all activities.