Student Funding Advisor

Online Education Services (OES); Birmingham; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

35-hour working week

25 days' annual leave

Study assistance

Global mentoring programme

Flexible working environment

Health and wellbeing focus

Job summary

Online Education Services (OES) in Birmingham seeks a proactive Student Funding Advisor to support students with tuition fees, funding routes and payment plans. You will advise on undergraduate and postgraduate loans, sponsorships, self-funding and payment arrangements, ensuring timely and accurate outcomes.

Work closely with Finance, Student Records and Admissions to ensure smooth enrolment and timely fee collection.

Qualifications

• Experience in finance, administration, customer service or case management.
• Experience managing individual cases or enquiries from initial contact through to resolution.
• Excellent organisation and attention to detail, particularly with financial or student information.
• Ability to manage a busy workload and meet deadlines / SLAs.
• Confident handling of sensitive financial conversations with sound judgement.
• Strong written and verbal communication, problem-solving and interpersonal skills.

Responsibilities

• Provide one-to-one guidance on tuition fees, payment options, funding routes and sponsorships.
• Support undergraduate and postgraduate loan applications, explaining delays or failures.
• Help students set up payment arrangements and follow up until funding is confirmed.
• Respond to funding enquiries and discuss options when challenges arise (self-funding, deferral, leave).
• Monitor deadlines, issue reminders and explain consequences of missed requirements.
• Maintain accurate records of payments, loan applications and sponsorships.
• Collaborate with University Finance, Student Records, Registry and Admissions to resolve queries.

Skills

Finance

Administration

Customer service

Case management

CRM systems

Education

Tertiary qualification in progress

Tools

CRM software

Payment systems

Job description

At Online Education Services (OES), we are passionate about transforming lives through education. We work with universities, training institutes and professional bodies to create high-quality online learning experiences that help students achieve their study goals.

We empower our people to be future-focused, embrace change and make a meaningful impact. Above all, we are committed to enhancing students' lives by supporting them throughout their educational journey.

We are looking for a proactive, organised and student-focused Student Funding Advisor to join our team in Birmingham.

About The Role

As a Student Funding Advisor, you will play a vital role in supporting students through the funding aspects of their enrolment journey. You will help them understand their tuition fees, available funding options, payment responsibilities and key deadlines, ensuring they feel informed and confident as they prepare to study.

You will provide accurate and empathetic ongoing guidance on undergraduate and postgraduate student loans, sponsorship arrangements, self-funding and payment plans. You will also manage student cases from initial enquiry through to resolution, proactively following up where actions or documentation are outstanding.

Working closely with internal teams and university partners, including Finance, Student Records and Admissions, you will help ensure funding arrangements are in place, complex cases are escalated appropriately and students receive a smooth, supportive experience.

This role is central to both student success and the timely, accurate collection of tuition fees.

What You'll Be Doing

• Providing clear, one-to-one guidance to students on tuition fees, payment options, funding routes, sponsorship and their financial responsibilities.
• Supporting undergraduate and postgraduate students through the student loan application process, including explaining the implications of delays, incomplete applications or unsuccessful outcomes.
• Helping students establish suitable payment arrangements and maintaining regular contact until funding or payment is confirmed.
• Responding to funding enquiries and discussing available options when difficulties arise, including self-funding, deferral or a leave of absence.
• Monitoring payment and funding deadlines, issuing timely reminders and clearly explaining the consequences where requirements are not met.
• Maintaining accurate records of payments, loan applications, payment plans and sponsorship arrangements.
• Working closely with University Finance, Student Records, Registry and OES Admissions teams to resolve queries and support student enrolment.
• Escalating complex or high-risk cases appropriately and contributing ideas to improve funding processes and student communications.

Requirements

You will be a confident and empathetic communicator who can help students navigate important financial decisions while applying policies clearly, fairly and consistently.

You will also bring:

• Experience in finance, administration, customer service or case management; experience within higher education would be advantageous.
• Experience managing individual cases or enquiries from initial contact through to resolution.
• Excellent organisation and attention to detail, particularly when handling financial or student information.
• The ability to manage a busy workload and work effectively to deadlines and service-level agreements.
• Confidence handling sensitive or challenging financial conversations with sound judgement.
• Strong written and verbal communication, problem-solving and interpersonal skills.
• Experience using CRM, student-record or payment systems, with the ability to learn new platforms quickly.
• A proactive, collaborative and student-focused approach, with the confidence to escalation when appropriate

A tertiary qualification, or substantial progress towards completing one, would also be highly desirable.

Benefits

• Global organisation focused on growth, with opportunities for employees to develop their careers
• Engaging, vibrant and collaborative organisational culture
• 35-hour working week within a flexible working environment
• Career-life fit, supported by a strong focus on health and wellbeing
• 25 days' annual leave, plus bank holidays
• Purchased leave scheme
• Study assistance and leave for eligible employees
• Global mentoring programme
• Values-driven recruitment principles
• A strategy built on respect, honesty and diversity
• Challenging and meaningful work that supports continuous improvement
• A high-growth industry with strong partner and shareholder backing
• A genuine focus on student success
• Proud supporters of the Living Wage movement

Why join OES?

Make a real impact

Your work will directly support learners in accessing and succeeding in life-changing education. As a Student Funding Advisor, you will help students navigate funding, tuition fees and payment processes at a crucial stage in their education.

You will see the difference your guidance makes—helping students understand their options, overcome funding barriers and move forward with confidence.

Be part of something bigger

OES is backed by the global scale and innovation of the SEEK Group. You will be part of a purpose-led organisation that works with leading education providers to make high-quality online learning more accessible.

By working closely with university partners and internal teams, you will make an important contribution to a smooth student journey and to the success of the programmes we deliver.

Grow with us

This role provides valuable experience across student funding, financial guidance, case management, payment processes and university operations. You will develop your ability to manage complex cases, build trusted relationships and contribute to improvements that have a direct impact on students and colleagues.

A workplace that values you

We foster a collaborative and inclusive culture where diverse perspectives are welcomed and people are encouraged to thrive. We recognise that supporting students well starts with supporting our people well, which is why wellbeing, flexibility and career-life fit matter to us.

Birmingham City Centre location

Our Birmingham office is based in the heart of a vibrant, well-connected city, offering an accessible and enjoyable place to work.