Student Funding Advisor

Online-Education-Services; Birmingham; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

Purchased leave scheme

Study assistance

Global mentoring programme

Living Wage movement support

Job summary

Online Education Services in Birmingham is seeking a proactive Student Funding Advisor to support students through tuition fees, funding options and payment responsibilities.

You will guide loan applications, create clear payment plans, and work closely with Finance, Student Records and Admissions to ensure a smooth funding process. This role also involves maintaining accurate records and meeting key deadlines.

Qualifications

• Experience in finance, administration or customer service is required; higher education experience is advantageous.
• Experience managing individual cases or enquiries from initial contact through to resolution.
• Excellent organisation and attention to detail, particularly with financial or student information.
• Ability to manage a busy workload and meet deadlines and SLAs.
• Strong written and verbal communication, problem-solving and interpersonal skills.
• Experience using CRM, student-record or payment systems; quick to learn new platforms.
• Proactive, collaborative and student-focused approach.

Responsibilities

• Providing one-to-one guidance to students on tuition fees, payment options and funding routes.
• Supporting loan applications for undergraduate and postgraduate students; explain delays or incomplete applications.
• Helping students establish payment arrangements and maintain contact until funding or payment is confirmed.
• Responding to funding enquiries and discuss options when difficulties arise.
• Monitor funding deadlines, issue reminders and explain consequences of non-compliance.
• Maintain accurate records of payments, loan applications and sponsorship arrangements.
• Collaborate with Finance, Student Records, Registry and Admissions teams to resolve queries.

Skills

Finance

Administration

Customer service

Case management

CRM software

Tools

CRM software

Job description

At Online Education Services (OES), we are passionate about transforming lives through education. We work with universities, training institutes and professional bodies to create high-quality online learning experiences that help students achieve their study goals.

We empower our people to be future-focused, embrace change and make a meaningful impact. Above all, we are committed to enhancing students’ lives by supporting them throughout their educational journey.

We are looking for a proactive, organised and student-focusedStudent Funding Advisorto join our team in Birmingham.

About the role

As a Student Funding Advisor, you will play a vital role in supporting students through the funding aspects of their enrolment journey. You will help them understand their tuition fees, available funding options, payment responsibilities and key deadlines, ensuring they feel informed and confident as they prepare to study.

You will provide accurate and empathetic ongoing guidance on undergraduate and postgraduate student loans, sponsorship arrangements, self-funding and payment plans. You will also manage student cases from initial enquiry through to resolution, proactively following up where actions or documentation are outstanding.

Working closely with internal teams and university partners, including Finance, Student Records and Admissions, you will help ensure funding arrangements are in place, complex cases are escalated appropriately and students receive a smooth, supportive experience.

This role is central to both student success and the timely, accurate collection of tuition fees.

What you’ll be doing

• Providing clear, one-to-one guidance to students on tuition fees, payment options, funding routes, sponsorship and their financial responsibilities.
• Supporting undergraduate and postgraduate students through the student loan application process, including explaining the implications of delays, incomplete applications or unsuccessful outcomes.
• Helping students establish suitable payment arrangements and maintaining regular contact until funding or payment is confirmed.
• Responding to funding enquiries and discussing available options when difficulties arise, including self-funding, deferral or a leave of absence.
• Monitoring payment and funding deadlines, issuing timely reminders and clearly explaining the consequences where requirements are not met.
• Maintaining accurate records of payments, loan applications, payment plans and sponsorship arrangements.
• Working closely with University Finance, Student Records, Registry and OES Admissions teams to resolve queries and support student enrolment.
• Escalating complex or high-risk cases appropriately and contributing ideas to improve funding processes and student communications.

You will be a confident and empathetic communicator who can help students navigate important financial decisions while applying policies clearly, fairly and consistently.

You will also bring

• Experience in finance, administration, customer service or case management; experience within higher education would be advantageous.
• Experience managing individual cases or enquiries from initial contact through to resolution.
• Excellent organisation and attention to detail, particularly when handling financial or student information.
• The ability to manage a busy workload and work effectively to deadlines and service-level agreements.
• Confidence handling sensitive or challenging financial conversations with sound judgement.
• Strong written and verbal communication, problem-solving and interpersonal skills.
• Experience using CRM, student-record or payment systems, with the ability to learn new platforms quickly.
• A proactive, collaborative and student-focused approach, with the confidence to elevate concerns when appropriate.

A tertiary qualification, or substantial progress towards completing one, would also be highly desirable.

• Global organisation focused on growth, with opportunities for employees to develop their careers.
• Engaging, vibrant and collaborative organisational culture.
• 35-hour working week within a flexible working environment.
• Career-life fit, supported by a strong focus on health and wellbeing.
• 25 days’ annual leave, plus bank holidays.
• Purchased leave scheme.
• Study assistance and leave for eligible employees.
• Global mentoring programme.
• Values-driven recruitment principles.
• A strategy built on respect, honesty and diversity.
• Challenging and meaningful work that supports continuous improvement.
• A high-growth industry with strong partner and shareholder backing.
• A genuine focus on student success.
• Proud supporters of the Living Wage movement.

Why join OES?

Make a real impact

Your work will directly support learners in accessing and succeeding in life-changing education. As a Student Funding Advisor, you will help students navigate funding, tuition fees and payment processes at a crucial stage in their education.

You will see the difference your guidance makes—helping students understand their options, overcome funding barriers and move forward with confidence.

Be part of something bigger

OES is backed by the global scale and innovation of the SEEK Group. You will be part of a purpose‑led organisation that works with leading education providers to make high‑quality online learning more accessible.

By working closely with university partners and internal teams, you will make an important contribution to a smooth student journey and to the success of the programmes we deliver.

Grow with us

This role provides valuable experience across student funding, financial guidance, case management, payment processes and university operations. You will develop your ability to manage complex cases, build trusted relationships and contribute to improvements that have a direct impact on students and colleagues.

A workplace that values you

We foster a collaborative and inclusive culture where diverse perspectives are welcomed and people are encouraged to thrive. We recognise that supporting students well starts with supporting our people well, which is why wellbeing, flexibility and career-life fit matter to us.

Birmingham City Centre location

Our Birmingham office is based in the heart of a vibrant, well-connected city, offering an accessible and enjoyable place to work.