Student Experience Team Leader

Unite Foundation; Birmingham; On-site; GBP 26,000 - 31,000; Full time

Job summary

An established industry player seeks a passionate Student Experience Team Leader to enhance student life in a vibrant community. In this dynamic role, you will lead a dedicated team, ensuring exceptional service and support for students during their stay. Your leadership will foster a welcoming environment, drive local engagement, and promote wellbeing among students. Join a forward-thinking company that values diversity and inclusion, providing you with opportunities for personal growth and a rewarding career in the student accommodation sector.

Benefits

Discretionary annual bonus

25 days' paid holiday

Generous pension scheme

Health and wellbeing benefits

Enhanced Family Leave

ShareSave scheme

Life Assurance

Discounts portal

Qualifications

• Ability to delegate tasks and lead a team effectively.
• Strong communication skills and a focus on customer service.

Responsibilities

• Oversee daily operations and ensure student safety.
• Support team training and development.

Skills

Leadership

Communication

Problem-Solving

Team Management

Customer Service

Job description

Student Experience Team Leader

Location: Birmingham

Salary: £26,789 - £30,432 per annum (depending on experience), plus bonus and benefits

Hours: 37.5 hours per week. Student Experience Team Leaders work 5 days out of 7, between 7am and 10pm. Weekends will be required on a rota basis.

Do you have a passion for delivering exceptional customer service and care? Join a company that recognises, rewards, and grows your potential.

We are Unite Students, a FTSE 100 company and the UK's leading provider of purpose-built student accommodation. We seek friendly, caring, and ambitious individuals to join us as Student Experience Team Leaders to provide outstanding service to our students.

You will oversee the daily operations of one of our properties in a varied role where no two days are the same. Leading a small team of Student Experience Team Members, you'll lead by example and ensure our students have a world-class experience, supporting them from their first year away from home and working with your team to exceed expectations.

Your responsibilities include:

• Supporting daily team activities, delegating tasks, setting targets, and working towards them
• Ensuring the safety and security of the building and students during your shift, conducting necessary checks
• Supporting the training and development of your team members
• Providing a welcoming reception for students and ensuring your team responds effectively to student issues
• Collaborating with managers and partners to support student wellbeing, especially in vulnerable situations
• Organising events to foster an inclusive community
• Driving local sales activity towards targets

Ideal candidate qualities:

• Ability to delegate tasks fairly, considering team strengths and weaknesses
• Hardworking and willing to engage directly with team tasks
• Confident in taking on leadership responsibilities
• Effective communication skills, including active listening and appropriate tone
• Calm and focused under pressure
• Problem-solving skills for new challenges
• Ability to work independently and as part of a team
• Respect for diversity and inclusion

Benefits include:

• Discretionary annual bonus
• 25 days' paid holiday plus holiday buying scheme and long service days
• Generous pension scheme with employer contributions between 5% and 11%
• Health and wellbeing benefits, including Healthcare Cash Plan, Employee Assistance Programme, Wellbeing platform, and Gym benefits
• Enhanced Family Leave: 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
• Additional benefits: ShareSave scheme, Life Assurance, discounts portal, and more

About Unite Students

Founded in 1991, Unite Students is a FTSE 100 company and the UK's largest provider of purpose-built student accommodation, with over 70,000 students across 23 cities. We value diversity, inclusion, and positive energy in our teams.

Our commitment to inclusion: We strive to create an environment where everyone feels they belong, embracing individuality and fostering collaboration.

Join us: We are committed to safeguarding students. All new employees will undergo a basic criminal record check at our expense. Employment is contingent upon satisfactory clearance.

If this role excites you, we look forward to your application!

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