Student Experience & Reception Coordinator

Dunhillmedical; Sheffield; On-site; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Flexible working

Hybrid working

Pension scheme

Generous annual leave

Staff discounts

Job summary

The University of Sheffield is seeking an Education and Student Experience Assistant to join our team and help deliver an outstanding student experience. You will work on reception duties, support student journey processes, and ensure information across platforms is accurate and accessible.

You will handle frontline enquiries, manage diaries and meetings, support events and graduation, and work with Blackboard and information systems to maintain records.

Qualifications

• Educated to GCSE level (or equivalent experience)
• Previous experience of working within a reception or customer service environment
• Excellent customer service skills with face-to-face, phone and email enquiries
• Effective administrative duties in busy, sensitive customer care environment
• Commitment to working flexibly and accommodating changes
• Excellent interpersonal skills and sensitive communication
• Proven IT skills with Microsoft and Google packages, email and internet
• Ability to work in a team and on own initiative
• Maintain information with high accuracy and attention to detail

Responsibilities

• Be the first point of contact on the school’s reception for enquiries from students, graduates, staff and visitors.
• Handle sensitive, confidential student matters and signpost to sources and services.
• Collate student information and inputmarks onto databases; monitor and update records.
• Respond to general information requests and refer complex queries.
• Plan and organise events including welcome/induction activities and graduation.
• Administer ethics applications and related processes for in-curricular activities.
• Support Extenuating Circumstances and Extensions processes; refer complex cases.
• Provide administrative services for meetings including diary management and minute taking.
• Carry out other duties to support Education and Student Experience.
• Carry out duties supporting assessment, academic misconduct, student voice, timetabling and cross-team collaboration.
• Provide first line support for Blackboard queries, update templates, and guidance for staff/students.
• Liaise with other schools and departments to provide joined-up service.
• Suggest improvements to processes to improve student and staff experience.
• Support colleagues to deliver full remit on time.

Skills

Customer service

Interpersonal skills

Time management

IT skills

Education

GCSE or equivalent

Tools

Microsoft Office

Google apps

Email

Blackboard

Job description

The University of Sheffield is seeking an Education and Student Experience Assistant to join our team and help deliver an outstanding student experience. You will work on reception duties, support student journey processes, and ensure information across platforms is accurate and accessible.

You will handle frontline enquiries, manage diaries and meetings, support events and graduation, and work with Blackboard and information systems to maintain records.