On-Site Student Experience Coordinator

Study Group; Leeds; On-site; GBP 24,000 - 29,000; Full time

Job summary

Study Group’s Leeds International Study Centre is seeking a Student Experience Officer to deliver high‑level administrative and operational support on‑site in Leeds. You will manage reception, respond to student inquiries, and maintain accurate records while supporting events and student activities.

The role requires strong people skills, experience with student services, and the ability to work across teams to ensure smooth centre operations. This is a fixed-term, full-time post.

Qualifications

• Bachelor’s degree (or equivalent experience).
• Experience supporting students in an educational context.
• Experience in a regulated environment.
• Experience in customer service.

Responsibilities

• Manage the reception and student-facing environments to handle general queries in person, via email, phone or VLE.
• Provide a help-desk service offering guidance, sign-posting and administrative support to students.
• Organise student activities and events, arrange meetings, venues, catering and equipment.
• Assist with student registration at intake points and ensure records are updated in the information system.
• Ensure data is uploaded and maintained in the student information system and keep records accurate.
• Maintain up-to-date visa and compliance records and chase outstanding documents as needed.
• Coordinate with central teams to update bookings and study plans, including booster classes and resits.
• Produce timely and accurate student reports and assist with assessment processes and invigilation as required.

Skills

Customer service

Administration

Communication

Teamwork

Education

Bachelor’s degree

Tools

Student information system

Job description

Study Group’s Leeds International Study Centre is seeking a Student Experience Officer to deliver high‑level administrative and operational support on‑site in Leeds. You will manage reception, respond to student inquiries, and maintain accurate records while supporting events and student activities.

The role requires strong people skills, experience with student services, and the ability to work across teams to ensure smooth centre operations. This is a fixed-term, full-time post.