Student Experience & Teaching Admin Assistant

Diversity Dashboard; Manchester; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Generous employer pension contribution

Flexible and Hybrid working

Purple Place employee discount portal

Job summary

University of Manchester is seeking a Teaching, Learning and Student Experience Assistant to provide administrative support for taught Master's and Undergraduate programmes in a dynamic and inclusive environment. You will handle student enquiries, maintain records, and produce official documents such as letters and programme handbooks.

Experience with administrative processes and strong communication, organisational skills, and digital literacy are essential.

Qualifications

• Experience of working with administrative processes.
• Good oral and written communication skills with an ability to deal with a wide range of people.
• Good organisational skills, able to prioritise work in a busy environment.
• Excellent attention to detail and the ability to identify and resolve issues effectively.
• Digital literacy, with a familiarity with standard IT packages.
• Competent in the use of databases and student systems.
• Administrative experience within a higher education environment supporting programme administration.

Responsibilities

• Dealing with student enquiries via email, on the phone and face-to-face.
• Maintaining student records and updating university systems accurately.
• Producing official documentation such as letters and programme handbooks.
• Updating programme and course unit information in Canvas and Campus Solutions.
• Assisting students with the registration process and providing administrative support for teaching staff and students.

Skills

Administrative processes

Communication skills

Organisational skills

Attention to detail

Digital literacy

Databases & student systems

Higher education experience (admin)

Job description

University of Manchester is seeking a Teaching, Learning and Student Experience Assistant to provide administrative support for taught Master's and Undergraduate programmes in a dynamic and inclusive environment. You will handle student enquiries, maintain records, and produce official documents such as letters and programme handbooks.

Experience with administrative processes and strong communication, organisational skills, and digital literacy are essential.