Student Experience & Learning Support Assistant

Diversity Dashboard; Manchester; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Generous employer pension contribution

Christmas closure

Employee discount platform

Job summary

The University of Manchester is seeking a Teaching, Learning, and Student Experience Support Assistant. In this role, you will be part of a collaborative team focused on delivering a high-quality service for students.

Your responsibilities include responding to enquiries, supporting administrative processes, aiding in event organisation, and being a friendly face at the Student Support Hub. We value teamwork, flexibility, and continuous improvement, and encourage a diverse range of applicants.

Qualifications

• Experience supporting students or customers.
• Strong communication skills and maintain confidentiality.
• Good organisational skills and attention to detail.
• Confidence using digital tools or willingness to learn.
• Professional, approachable and student-focused attitude.

Responsibilities

• Respond to student enquiries and provide clear information.
• Support day-to-day administrative processes and maintain records.
• Help organise meetings and team activities.
• Assist with student events such as Graduation and Welcome.
• Undertake Hub shifts at the Student Support Hub.

Skills

Communication skills

Organisational skills

Customer support experience

Digital tools proficiency

Job description

The University of Manchester is seeking a Teaching, Learning, and Student Experience Support Assistant. In this role, you will be part of a collaborative team focused on delivering a high-quality service for students.

Your responsibilities include responding to enquiries, supporting administrative processes, aiding in event organisation, and being a friendly face at the Student Support Hub. We value teamwork, flexibility, and continuous improvement, and encourage a diverse range of applicants.