Teaching, Learning, and Student Experience Support Assistant (Information, Advice and Guidance)

Diversity Dashboard; Manchester; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Generous employer pension contribution

Christmas closure

Employee discount platform

Job summary

The University of Manchester is seeking a Teaching, Learning, and Student Experience Support Assistant. In this role, you will be part of a collaborative team focused on delivering a high-quality service for students.

Your responsibilities include responding to enquiries, supporting administrative processes, aiding in event organisation, and being a friendly face at the Student Support Hub. We value teamwork, flexibility, and continuous improvement, and encourage a diverse range of applicants.

Qualifications

• Experience supporting students or customers.
• Strong communication skills and maintain confidentiality.
• Good organisational skills and attention to detail.
• Confidence using digital tools or willingness to learn.
• Professional, approachable and student-focused attitude.

Responsibilities

• Respond to student enquiries and provide clear information.
• Support day-to-day administrative processes and maintain records.
• Help organise meetings and team activities.
• Assist with student events such as Graduation and Welcome.
• Undertake Hub shifts at the Student Support Hub.

Skills

Communication skills

Organisational skills

Customer support experience

Digital tools proficiency

Job description

We are seeking a motivated and collaborative individual to join our team as a Teaching, Learning, and Student Experience Support Assistant. This role offers an exciting opportunity to contribute to delivering a high-quality, student-centred service within a dynamic and inclusive environment.

In this varied role, you'll support the delivery of teaching, learning and student support activities across the School of Engineering. You'll work closely with colleagues across Professional Services and academic teams to:

• Respond to student enquiries and provide clear, helpful information, both written and verbal
• Support day-to-day administrative processes, maintain accurate records and systems
• Help organise meetings and team activities. You will be involved in our Student Voice meetings and society activity.
• Assist with our student events such as Graduation, and Welcome
• Be a friendly face on our Student Support Hub, undertaking Hub shifts as required.

You’ll be part of a collaborative and supportive team within Teaching, Learning and Student Experience (TLSE). We work closely across Schools, Faculties and central services to deliver a joined-up, inclusive service for students.

This is a busy but welcoming environment where teamwork, flexibility and continuous improvement are highly valued.

We encourage applications from individuals with a wide range of backgrounds and experiences. You should demonstrate:

• Experience supporting students or customers
• Strong communication skills, with the ability to explain information clearly and sensitively and maintain confidentiality
• Good organisational skills and attention to detail
• Confidence using digital tools (or a willingness to learn)
• A professional, approachable and student‑focused attitude

Our benefits include:

• Generous employer pension contribution
• Christmas closure across all departments outside of annual leave and bank holidays
• Purple Place employee discount platform

For more information, please see University of Manchester Benefits. You can also find information on our Flexible and Hybrid working here.

We are an open place of enquiry and challenge. We embrace and celebrate difference, diversity and debate, and we pride ourselves on being a place of education, learning and community where we are able, within the law, to question and test received wisdom, express new ideas and explore controversial or unpopular topics and opinions. Find out more from our Freedom of Speech Policy.

Enquiries about the role, shortlisting and interviews

Name: Liyuan Zhong

Email Address: [e-mail]

General enquiries and administrative support

[e-mail]

Technical and job portal support

https://jobseekersupport.jobtrain.co.uk/support/home

This role is not eligible for Skilled Worker visa sponsorship. Applicants must demonstrate the right to work in the UK.

Applications close at midnight on the closing date.

Further particulars (with person specification) linked below.