Student Experience & Community Host

Unite Students; St Andrews; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Performance bonus

25 days annual leave

Pension scheme

Life assurance

Share save scheme

Enhanced family leave

Medicash (Health Cash Plan)

Employee Assistance Programme (EAP)

Volunteer day

Discount platform

Job summary

Unite Group’s Hello Student brand in St Andrews is hiring a Student Experience Team Member. You’ll welcome students at reception, resolve issues quickly, and help organise vibrant community events to create a safe, inclusive home away from home.

Join a values-led team, deliver excellent service, support wellbeing, and contribute to an engaging on-site student experience across shifts on a 37.5-hour week.

Qualifications

• Demonstrate excellent customer service to create welcoming experiences for students.
• Background in hospitality or retail helps, but mindset matters most.
• Strong time-management and organisational skills for multiple tasks.
• Ability to connect with people and keep a safe, friendly environment.

Responsibilities

• Provide front-of-house reception and build rapport with students.
• Respond promptly to student feedback and guide to the right support.
• Support sales through viewings, inquiries, and events attendance.
• Help deliver community-building events with Resident Ambassadors.
• Maintain a safe, clean environment students are proud to call home.
• Coordinate with day and night teams for seamless service and handovers.
• Support wellbeing/welfare matters and act when something isn’t right.
• Act as a brand ambassador reflecting CARE: Connect, Act, Respect, Encourage.

Skills

Customer service

Hospitality experience

Time management

Communication

Problem solving

Welcoming attitude

Job description

Unite Group’s Hello Student brand in St Andrews is hiring a Student Experience Team Member. You’ll welcome students at reception, resolve issues quickly, and help organise vibrant community events to create a safe, inclusive home away from home.

Join a values-led team, deliver excellent service, support wellbeing, and contribute to an engaging on-site student experience across shifts on a 37.5-hour week.