Campus Hub Manager

The University of Law; Manchester; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Generous annual leave 30 days + bank/h

Staff and student discounts

Private Medical Scheme and Life Cover

Contributory Pension Scheme

Season Ticket Loans

Job summary

The University of Law in Manchester is seeking a Campus Hub Manager to lead the Campus Hub team and deliver an outstanding student-focused experience on site.

You will coordinate inductions, events and enrolment activities, manage day-to-day operations, and drive service standards across opening hours to meet SLAs and KPIs. This permanent role requires strong leadership, customer-service excellence, and a commitment to an inclusive campus community.

Qualifications

• Experience in management or team leadership in a customer service environment.
• Knowledge of workload planning, resourcing and performance monitoring.
• Ability to deliver a student-centred, inclusive experience.

Responsibilities

• Coordinate the planning of student inductions at campus level, liaising with academic and non-academic stakeholders along with Timetabling to ensure that induction timetables meet the needs of students on campus.
• Oversee delivery of a diverse events programme on campus to aid a sense of community throughout the student body. This will include inductions associated welcome events, Freshers' Fair, a variety of cultural and wellbeing events as well as oversee the operations of exams that take place on site.
• Ensure the Campus Hub is adequately resourced during service opening hours to enable service standards and associated SLAs and KPIs being met and maintained throughout the year.
• Oversee in person student enrolment and registration (including late starters), liaising with Registry services to ensure compliance with procedures and ensuring a positive welcome experience for all students.
• Report campus level trends and insights to the Head of Campus Hubs and track and drive attendance/participation for all events.

Skills

Management experience

Operational management

Event coordination

Organisational skills

Attention to detail

Student-focused service

Job description

At The University of Law, our students are at the heart of everything we do. We’re now looking for a Campus Hub Manager to join our Student Enquiries & Campus Services team in our Manchester campus and play a central role in delivering an outstanding, student-focused campus experience.

In this role, you will be responsible for managing the day-to-day operations, ensuring that students receive fast, accurate and friendly support for a range of queries in a welcoming and inclusive environment. Being student facing, you will be coordinating the delivery of campus-based student events that foster a sense of community among our students. You will provide positive leadership, management, motivation and support to the Campus Hub Team.

This is a permanent position based at our Manchester campus with no opportunity of hybrid/remote working. From time to time, there may be a requirement for occasional weekend working based on business needs.

You can view the full job description here and its associated Roles and Responsibilities document here

As Our Campus Hub Manager, You Will

• Coordinate the planning of student inductions at campus level, liaising with academic and non-academic stakeholders along with Timetabling to ensure that induction timetables meet the needs of students on campus.
• Oversee delivery of a diverse events programme on campus to aid a sense of community throughout the student body. This will include inductions associated welcome events, Freshers' Fair, a variety of cultural and wellbeing events as well as oversee the operations of exams that take place on site.
• Ensure the Campus Hub is adequately resourced during service opening hours to enable service standards and associated SLAs and KPIs being met and maintained throughout the year.
• Oversee in person student enrolment and registration (including late starters), liaising with Registry services to ensure compliance with procedures and ensuring a positive welcome experience for all students.
• Report campus level trends and insights to the Head of Campus Hubs and track and drive attendance/participation for all events.

Is this you?

• Experience of management or team leadership in a customer service focussed environment
• Knowledge of operational management, including workload planning, resourcing and performance monitoring
• Experience of organising or coordinating events, ideally aimed at students, such as inductions, fairs or wellbeing activities
• Strong organisational and planning skills — able to manage multiple priorities, services, and events simultaneously
• Excellent attention to detail and ability to ensure consistency and compliance in service delivery
• Commitment to delivering a student centred, inclusive, and high-quality experience

Closing date for application is

Monday 21st September (midnight)

Why join us?

Along with a competitive salary of £42,000,you’ll enjoy:

• A generousannual leave entitlement of 30 days plus bank holidays
• Access to a wide range of staff and student discount platforms
• Private Medical Scheme and Life Assurance
• Contributory Pension Scheme
• Season Ticket Loans and Student Discounts

Benefits & Wellbeing information

Be part of a diverse and inclusive community

We are committed to ensuring our workforce is reflective of our diverse student population. We actively seek to increase representation across all backgrounds and identities, and we provide support and adjustments throughout the recruitment process.

For more information, please contact [e-mail]

Please note: For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist GOV.UK (www.gov.uk). Please note we are not a licenced sponsor. Some posts within the University are subject to a DBS check - you will be notified of this during the application process.