Library Experience Lead - Campus Frontline Services

Diversity Dashboard; Manchester; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Pension scheme

Health & wellbeing

Annual leave

Flexible working

Job summary

The University of Manchester Library is seeking an enthusiastic and customer-focused Library Experience Coordinator to support frontline services and create welcoming, inclusive experiences for all users.

Working with Library Experience Managers, you will coordinate day-to-day frontline delivery across sites and online, guide Advisors, and help resolve issues in a busy service environment.

Responsibilities

• Coordinate the day-to-day delivery of frontline library services across multiple library sites and online services.
• Support, guide and motivate Library Experience Advisors to connect users with library services, resources and spaces.
• Act as the first point of operational escalation, resolving issues and supporting effective decision-making in a busy service environment.

Job description

The University of Manchester Library is seeking an enthusiastic and customer-focused Library Experience Coordinator to support frontline services and create welcoming, inclusive experiences for all users.

Working with Library Experience Managers, you will coordinate day-to-day frontline delivery across sites and online, guide Advisors, and help resolve issues in a busy service environment.