Student Experience Advisor

London College of Contemporary Arts (LCCA); Greater London; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

20 days annual leave

Pension 5% personal contribution & 3%

Season Ticket Loan

Vision Express Eye Care Vouchers

Training & Development opportunities

Staff Discount Scheme – via My Rewards

Refer a friend scheme for staff

Social events on campus

Professional development opportunities

Employee wellbeing programmes

Job summary

London College of Contemporary Arts (LCCA) in Aldgate is seeking a part-time Student Support Officer to provide information, guidance, and support to students across campus services. Weekend and 24-hour weekly pattern included, with a focus on welcoming and inclusive environments.

You will resolve queries, signpost to specialist teams, and help maintain data records while supporting events and student engagement initiatives. A strong customer-service mindset and IT proficiency are essential.

Qualifications

• Experience of working with students as partners to provide services or activities.
• Experience of working with external stakeholders.
• Proven experience in student experience, student services, or campus operations within HE or FE.
• Strong understanding of student representation structures and feedback mechanisms.
• Excellent communication, organisational, and interpersonal skills.
• Knowledge of safeguarding, Prevent, and data protection regulations.
• Ability to work independently and in a team.
• Student focused, with a friendly and helpful attitude
• Conscientious and motivated with a methodical approach.
• Ability to problem-solve and work from your own initiative.
• Excellent degree of customer service and empathy.
• Ability to analyse qualitative and quantitative data and present this in an appropriate manner.
• Excellent oral and written communication skills.
• High levels of IT literacy and competency with student management systems.

Responsibilities

• Provide front-line advice on academic procedures, timetables, assessments, and university policies.
• Assist students with navigating campus services.
• Signpost students to specialist support teams when required.
• Respond to student queries via email, phone, and in-person at the Student Hub.
• Maintain a professional, empathetic, and solution-focused approach in all interactions.
• Support student engagement initiatives and promote awareness of available resources.
• Log and track student enquiries to ensure timely resolution.
• Maintain accurate records in line with data protection and confidentiality standards.
• Contribute to reporting and feedback to improve service delivery.
• Work closely with academic departments, student services, and administrative teams.
• Participate in training and development to stay updated on college policies and systems.
• Support events such as enrolment, registration and open days.

Skills

Student services

External stakeholders

HE/FE experience

Student representation

Communication skills

Organisational skills

Interpersonal skills

Data protection knowledge

Independent and team working

IT literacy

Student management systems

Tools

Student management systems

Job description

London College of Contemporary Arts (LCCA) in Aldgate is seeking a part-time Student Support Officer to provide information, guidance, and support to students across campus services. Weekend and 24-hour weekly pattern included, with a focus on welcoming and inclusive environments.

You will resolve queries, signpost to specialist teams, and help maintain data records while supporting events and student engagement initiatives. A strong customer-service mindset and IT proficiency are essential.