Student Success Team Lead

Global University Systems (GUS); Greater London; On-site; GBP 40,000 - 65,000; Full time

Benefits offered by this job

Competitive salary and pension scheme

Generous annual leave

Professional development opportunities

Access to employee wellbeing programmes

Job summary

A leading academic institution in London seeks an experienced Student Success Team Lead to oversee a team of advisors. You will develop engagement strategies to enhance student retention and wellbeing, ensuring high-quality support throughout their academic journey. Ideal candidates will have a degree-level qualification and proven supervisory experience in student services. The role offers a competitive salary, opportunities for professional development, and a commitment to fostering a diverse workforce.

Qualifications

• Proven experience in student services or academic advising with 2+ years in a supervisory role.
• Strong knowledge of UK higher education frameworks and student wellbeing services.
• Experience managing caseloads for diverse student populations.
• Strong knowledge of UK higher education frameworks, retention practices and student wellbeing services.
• Excellent interpersonal and communication skills, with experience delivering training and presentations.

Responsibilities

• Lead and mentor a team of student success tutors to provide quality support.
• Develop and implement strategies to enhance student retention and engagement.
• Coordinate case management for at-risk students with a supportive approach.
• Monitor KPIs, prepare reports, and present findings to senior management.
• Design training resources and workshops to build staff capability in student support.
• Maintain accurate student records and ensure data protection compliance.
• Contribute to cross-functional projects to enhance student experience and onboarding.
• Drive service improvements using student feedback and voices.

Skills

Interpersonal skills

Problem-solving

Team management

Communication skills

Education

Degree-level qualification in education or related field

Master's Degree, PGCE, QTS, coaching/mentoring qualification, or working towards one

Tools

Student information systems

CRM platforms

Job description

Role: Student Success Team Lead

Reporting to: Director of Academic Operations & Resources

Location: London College of Contemporary Arts (LCCA) - Tower Hill & Aldgate

Salary: Competitive DOE

Role Summary

We are seeking an experienced Student Success Team Lead to join our university support services. This role is ideal for a motivated professional who is passionate about student outcomes, retention, and academic support. The successful candidate will oversee a team of student advisors and support coordinators, develop student engagement strategies, and ensure high-quality service delivery across our student lifecycle programmes.

Key responsibilities

• Lead, manage and mentor a team of student success tutors, ensuring consistent, high-quality support for students.

• Develop and implement student retention and engagement strategies to improve academic outcomes and wellbeing.

• Coordinate case management for at risk students, collaborating with academic staff, disability services and mental health teams.

• Monitor team performance using key performance indicators (KPIs), prepare regular reports and present findings to senior management.

• Design and deliver training, resources and workshops to build staff capability in student support, safeguarding and safeguarding procedures.

• Maintain accurate student records in the student information system and ensure compliance with data protection and safeguarding policies.

• Contribute to cross-functional projects to enhance student experience, digital support tools and onboarding processes.

• Manage service improvements using feedback, surveys and student voice initiatives.

Qualifications & Experience

Essential :

• Degree-level qualification or equivalent experience in education, social sciences or a related field.

• Proven experience in a student services, academic advising or student engagement role, with at least2 years in a supervisory or team lead position.

• Experience managing caseloads, risk assessments and coordinating support for diverse student populations.

• Strong knowledge of UK higher education frameworks, retention practices and student wellbeing services.

• Excellent interpersonal and communication skills, with experience delivering training and presentations.

Desirable :

• Master's Degree, PGCE, QTS, coaching/mentoring qualification, or working towards one

• Evidence of ongoing professional development

• Familiarity with student information systems or CRM platforms

• Experience analysing student data to identify trends and inform interventions.

• Previous experience within a further/higher education institution in the UK

• Previous experience working and dealing with students

About you

• Empathetic, student-centred approach with strong commitment to equality, diversity and inclusion.

• Proactive problem-solver with attention to detail and sound professional judgement.

• Collaborative team player who can build positive relationships across academic and professional services.

• Adaptable and resilient with the ability to work effectively in a fast-paced environment.

What we offer

• Competitive salary and pension scheme.

• Generous annual leave entitlement and access to flexible working arrangements.

• Professional development opportunities, including training and career progression pathways.

• Employee wellbeing programmes and access to counselling services.

How to apply - application process

Please submit a CV and a supporting statement outlining how you meet the essential criteria and your approach to student success. Applications should be made via our online careers portal by the closing date. We are committed to recruiting a diverse workforce and welcome applications from all sections of the community.

We are committed to ensuring our workforce is reflective of our diverse student population, striving to increase the representation of age, disability, gender identity and expression, religion, race, sex, sexual orientation, and socio-economic background of our employees.

We’re also committed to providing adjustments to those who may require support with the recruitment process - please contact the LCCA Talent Acquisition Team [e-mail]

Please note: For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following linkEmployers' right to work checklist - GOV.UK www.gov.uk). Please notewe are not a licenced sponsor.