Student Experience Advisor – Part Time (Weekends)

Global University Systems (GUS); Greater London; On-site; GBP 17,000 - 22,000; Part time

Benefits offered by this job

Pension plan

Season ticket loan

Eye care vouchers

Training & development

Staff discount

Job summary

London College of Contemporary Arts (LCCA) seeks a part-time Student Support Officer to be the first point of contact for students, guiding them on campus services and policies. You will help resolve queries, navigate timetables and assessments, and signpost to specialist teams when needed.

Based in Aldgate, the role is onsite with weekend and Monday hours, promoting inclusion and a welcoming environment while handling enquiries with empathy and professionalism.

Qualifications

• Experience of working with students as partners to provide services or activities.
• Experience of working with external stakeholders.
• Proven experience in student experience, student services, or campus operations within HE or FE.
• Strong understanding of student representation structures and feedback mechanisms.
• Excellent communication, organisational, and interpersonal skills.
• Knowledge of safeguarding, Prevent, and data protection regulations.

Responsibilities

• Provide front-line advice on academic procedures, timetables, assessments, and university policies.
• Assist students with navigating campus services.
• Signpost students to specialist support teams when required.
• Respond to student queries via email, phone, and in-person at the Student Hub.
• Maintain a professional, empathetic, and solution-focused approach in all interactions.
• Support student engagement initiatives and promote awareness of available resources.
• Log and track student enquiries to ensure timely resolution.
• Maintain accurate records in line with data protection and confidentiality standards.
• Contribute to reporting and feedback to improve service delivery.
• Work closely with academic departments, student services, and administrative teams.
• Participate in training and development to stay updated on college policies and systems.
• Support events such as enrolment, registration and open days.
• Adhere to and promote the College’s policies on Equality, Diversity and Inclusion and Information security.
• Ensure compliance with Health & Safety and Data Protection legislation.

Skills

Student services

External stakeholders

Communication skills

Data protection knowledge

Teamwork

Problem solving

Tools

Student management systems

Job description

London College of Contemporary Arts (LCCA) seeks a part-time Student Support Officer to be the first point of contact for students, guiding them on campus services and policies. You will help resolve queries, navigate timetables and assessments, and signpost to specialist teams when needed.

Based in Aldgate, the role is onsite with weekend and Monday hours, promoting inclusion and a welcoming environment while handling enquiries with empathy and professionalism.