Student Experience & Academic Support Officer

Adecco; City Of London; On-site; GBP 26,000 - 29,000; Part time

Job summary

Adecco is recruiting a proactive Student & Academic Support Officer to assist SOAS University of London in delivering a high-quality student experience onsite. The role supports course administration, communications, and academic processes within a dynamic team.

The ideal candidate will have strong IT and MS Office skills, excellent communication, and the ability to manage multiple tasks with accuracy and discretion.

Qualifications

• Previous office administration experience.
• Strong IT skills, including Microsoft Office applications and Microsoft Teams.
• Excellent written and verbal communication skills.
• Ability to build positive working relationships with academic and professional services staff.
• Strong organisational skills and attention to detail.
• Numeracy skills and experience using spreadsheets to analyse or manage data.
• Understanding of confidentiality and equality issues relating to staff and student matters.
• Degree or equivalent work experience.

Responsibilities

• Provide administrative support to academic staff and students to ensure a high-quality student experience.
• Deliver excellent customer service to staff and students.
• Respond to student enquiries via Moodle, SID, telephone, email, and face-to-face interactions.
• Support the monitoring and recording of student attendance.
• Assist course teams with tutorial organisation, student allocations, attendance records, and associated communications.
• Maintain and update course communications through a variety of channels, including Moodle.
• Support the creation, maintenance, and population of course Moodle pages.
• Assist with student events, external speaker visits, trips, room bookings, meetings, and course calendar management.
• Support examination and assessment activities, including: Exam board administration; Liaison with External Examiners; Dissertation title and supervisor coordination.
• Assist with the preparation of teaching materials, unit guides, and handouts.
• Act as an effective liaison between students, academic staff, and specialist support services.

Skills

Microsoft Office

Microsoft Teams

Communication

Organisational skills

Attention to detail

Numeracy

Education

Degree or equivalent

Tools

Moodle

Job description

Adecco is recruiting a proactive Student & Academic Support Officer to assist SOAS University of London in delivering a high-quality student experience onsite. The role supports course administration, communications, and academic processes within a dynamic team.

The ideal candidate will have strong IT and MS Office skills, excellent communication, and the ability to manage multiple tasks with accuracy and discretion.