Course Operations & Student Services Officer

Islington Working; Greater London; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Staff training

Pension scheme

Sector-leading salary

Career development

Job summary

City St George’s, University of London is seeking two Course Officers to join our team. You will be responsible for the day-to-day operations and administration of our programmes, including responding to student queries, drafting communications, maintaining records, and supporting assessments, timetabling, attendance and events.

The successful candidate will have A-Levels (or equivalent) and relevant experience in a busy customer-focused setting, with confidence using IT systems, MS Office,

Qualifications

• Educated to A-Level standard or equivalent with relevant experience in a busy customer-focused environment.
• Confidence using IT systems, including MS Office, spreadsheets and databases.
• Experience of Moodle and student records systems (SITS) is highly desirable.
• Well-developed verbal and written communication skills with excellent planning and organisational abilities.
• Committed to delivering high quality services to students and staff.

Responsibilities

• The appointed Course Officers will be part of a team responsible for the day-to-day operations and administration of our programmes.
• Responding to student queries, drafting student communications and documentation, maintaining accurate student records.
• Administering assessments, supporting timetabling and attendance monitoring activity and arranging student events, including induction.
• The successful candidate will work with a high degree of accuracy and be committed to student and staff service.

Skills

Customer service

IT literacy

MS Office

Moodle

SITS

Communication

Planning

Education

A-Level or equivalent

Tools

Moodle

SITS

Job description

City St George’s, University of London is seeking two Course Officers to join our team. You will be responsible for the day-to-day operations and administration of our programmes, including responding to student queries, drafting communications, maintaining records, and supporting assessments, timetabling, attendance and events.

The successful candidate will have A-Levels (or equivalent) and relevant experience in a busy customer-focused setting, with confidence using IT systems, MS Office,