ASU London - Student Administration Officer

nasen; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

nasen is seeking a Student Administration Officer to manage accurate student records across the academic lifecycle, supporting assessment, progression, awards and regulatory reporting. The role focuses on high-quality student record management and compliance with CMA/OfS expectations.

You will administer assessment boards, generate official documents, and provide secretariat support to committees while ensuring data quality for statutory reporting and internal dashboards.

Qualifications

• Experience in a higher education administrative function (e.g. Registry).
• Familiarity with academic regulations and student lifecycle processes.
• Minimum one year using the EBS student record system with ability to design, build and run reports.
• High attention to detail and accuracy in data handling.
• Good organisational skills and ability to meet deadlines.
• Proficiency with IT systems and Microsoft Office.

Responsibilities

• Create, maintain and update student records in the student records system.
• Manage enrolment, registration, module selection, assessments, progression, award and graduation processes.
• Implement decisions relating to assessment outcomes, progression and awards.
• Monitor student progress through reports (attendance and engagement).
• Administer Assessment Boards and related processes; prepare agendas and minutes.

Skills

Attention to detail

Organisational skills

Deadline-driven

Education

Degree or relevant qualification

Tools

EBS

Microsoft Office

Job description

Job Title: Student Administration Officer

Purpose of the Role

To deliver accurate, timely and compliant student administration across the academic lifecycle, supporting assessment, progression, awards and regulatory reporting through high-quality student record management.

Main Responsibilities

Student Academic Lifecycle

• Create, maintain and update student records within the student records system, ensuring accuracy and completeness (including changes regarding programmes, modules, interruptions, withdrawals, visas, finances).
• Manage student academic administrative processes such as enrolment, registration, module selection, assessments, external examination, progression, award and graduation.
• Implement approved decisions relating to assessment outcomes, progression and awards.
• Monitor student progress through report generation, for example student attendance and engagement, access and participation.

Academic Administration, Quality and Governance

• Administer Assessment Boards and related assessment processes, including agenda and minutes preparation, results processing and implementation of decisions.
• Produce and verify official documentation such as transcripts, award letters and certificates.
• Provide secretariat support to academic and regulatory committees as required.
• Administer quality assurance processes (e.g. annual monitoring, external examiner workflows, PSRB documentation) in line with approved policy.
• Manage the administration of academic integrity cases and assessment-related appeals.

Compliance and Data

• Prepare and quality-check student data for statutory and regulatory returns (e.g. HESA, OfS) and internal reporting.
• Monitor student records for compliance with Student Finance, UKVI, fee liability and institutional scholarship requirements.
• Ensure accurate records of student contractual and status information in the student record system.

• Ensure accurate maintenance of students' records in line with CMA expectations.

General

• Undertake a variety of tasks and responsibilities as required to support team goals and ensure the overall success of operations.

What We're Looking For

Essential:

• Experience working in a higher education administrative function (e.g. Registry).
• Familiarity with academic regulations and student lifecycle processes.
• Minimum one year’s experience using the EBS student record system with extensive knowledge of designing, building and running reports, and ability to train and direct colleagues in the functionality and usage of EBS.
• High attention to detail and accuracy in data handling and processing.
• Good organisational skills and ability to meet deadlines.
• Proficient in IT systems and Microsoft Office.

Desirable:

• A degree or relevant qualification.
• Experience of supporting academic committees.
• Understanding of equality, diversity, and inclusion in a higher education context.