College Services Officer

Lancasterleipzig; Portsmouth; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

TOIL

Job summary

Lancasterleipzig in Portsmouth is seeking a College Services Officer to enhance the student experience and ensure efficient service delivery across admissions, finance, ICT and academic teams.

You will handle student documents, attendance, records, visa compliance duties and contribute to a lively events calendar while maintaining safety and welfare standards.

Qualifications

• Educated to university level or equivalent sector-specific training/experience.
• Experience in busy customer service or educational front-of-house role.
• Experience thriving in a vibrant, multi-cultural and/or international setting.
• Ability to support high-energy student events and welcome programmes (orientation and student experience).

Responsibilities

• Handle key administrative processes (student documents, attendance monitoring, reporting and record-keeping).
• Support student wellbeing and pastoral care, ensuring health and safeguarding standards.
• Collaborate across admissions, finance, ICT, marketing and academic teams.
• Manage student records with attention to detail, including visa compliance duties.
• Contribute to events and registration periods, providing a welcoming front-office experience.
• Respond to student queries and keep virtual learning platforms accurate and accessible.

Skills

Customer service

Multicultural experience

Event support

Education

University degree or equivalent

Job description

Ready to make every student feel seen, supported, and ready to thrive? Looking for a role where no two days are the same? Want to help shape a real sense of belonging while keeping everything running smoothly?

We are currently looking for a College Services Officer to join our busy team in Portsmouth (Portsmouth, England), creating a true home away from home for students and turning everyday tasks into meaningful moments of care.

Hours of Work: Full Time, 37.5 hours per week, fixed term for 10 months

As a College Services Officer, you’ll be at the heart of the student experience, handling key administrative processes (from student documents and attendance monitoring to reporting and record-keeping), supporting student wellbeing and pastoral care, and ensuring health and safety and safeguarding standards are consistently met. You’ll collaborate across admissions, finance, ICT, marketing and academic teams; keep student services running efficiently across inboxes and virtual learning platforms; manage student records with attention to detail (including international visa compliance duties); and contribute to a vibrant programme of events—from awards evenings and sports days to orientation, employability weeks, and other exciting activities.

College Services Officer Duties:

• Support student success through proactive, front-line pastoral and welfare engagement, including safeguarding for Under-18 students.
• Draft, issue and maintain accurate student documentation, ensuring smooth administration and excellent customer service.
• Monitor attendance and respond to student concerns, logging issues appropriately and helping guide students towards positive outcomes.
• Maintain student records accurately and in real time, supporting compliance and student visa sponsorship processes.
• Help deliver major student events and registration periods, including late-arriving student support and a welcoming front-office experience.
• Respond to student queries quickly and keep virtual learning platforms accurate, accessible and up to date.
• Support exam preparation and academic administration, including timetable updates, exam-room readiness, and student communications.
• Champion workplace safety by supporting risk assessments, accident reporting and first aid readiness, working closely with the Designated Safeguarding Officer.
• Assist with tuition fee-related support and debt recovery, including evaluating extension requests and setting up manageable payment plans.
• Act as a reliable link between students and partners, providing status updates and data requests as required.

College Services Officer Requirements:

• Educated to university level or able to show equivalent sector-specific training/experience.
• Experience working in a busy customer service environment or an educational front-of-house role.
• A strong track record of thriving in a vibrant, multi-cultural and/or international setting.
• Ability to support high-energy student events and welcome programmes (orientation and student experience are key).
• Ideally, occupational safety and health (OSH) awareness and a valid First Aid qualification.
• Fixed Term, full-time role with standard working hours Monday to Friday.
• £26,400 per annum
• Time Off in Lieu (TOIL) for any extra hours worked to support out-of-hours events and activities.
• A supportive, cross-functional team environment where your initiative is valued and your input makes a difference.
• Opportunity to develop in a role that blends pastoral care, compliance support, administration and student experience.
• Make a visible impact on student wellbeing and progression—helping learners feel connected, valued and confident.

Who We Are and What We Do

We are an Education and Training organisation focused on creating a student experience that genuinely feels like home. We combine strong student support with professional services and cross-college collaboration—so learners receive the care, guidance and smooth progression they need to move confidently towards university.