Student Enquiries & Admissions Advisor

Imperial Enterprise; Greater London; Hybrid; GBP 32,000 - 34,000; Full time

Job summary

Imperial College London’s Marketing, Outreach, Recruitment and Admissions (MORA) team invites applications for a receptionist-like enquiries role. You will be the first point of contact for applicants, delivering accurate information across channels while ensuring GDPR compliance and a positive student experience.

This hybrid role at South Kensington and White City campuses offers flexible working patterns, a sector-leading package, and the opportunity to contribute to UAT-UK admissions tests.

Responsibilities

• Deliver excellent customer service to ensure a positive student experience, by replying to enquiries via the internal enquiries system, email and in person. You will ensure GDPR regulations are respected, and you will learn to escape any incident or concern to the other members of the admissions team.
• Manage the workload during busy times of the year, and liaise with the extended team.
• Relay customer feedback and comments and help contribute to proposals for improvements to current working methods
• Support the candidate journey for those taking UAT-UK tests

Job description

Imperial College London’s Marketing, Outreach, Recruitment and Admissions (MORA) team invites applications for a receptionist-like enquiries role. You will be the first point of contact for applicants, delivering accurate information across channels while ensuring GDPR compliance and a positive student experience.

This hybrid role at South Kensington and White City campuses offers flexible working patterns, a sector-leading package, and the opportunity to contribute to UAT-UK admissions tests.