Admissions Adviser

Manpower Group (UK); Newcastle upon Tyne; On-site; GBP 17,000 - 25,000; Full time

Job summary

Manpower Group (UK) is seeking an Admissions Advisor to provide professional, timely guidance to prospective students and applicants across multiple channels. You will handle undergraduate admissions inquiries, ensuring high customer service standards and adherence to university policies.

You will triage inboxes, respond to queries on The Student Room, manage social media enquiries via Sprout Social, and use SAP CRM for Medicine and Dentistry admissions queries.

Qualifications

• Excellent written and verbal communication skills.
• Strong customer service skills with the ability to communicate with a diverse range of stakeholders.
• Experience of handling enquiries and providing accurate information in a professional environment.
• Excellent organisational skills and ability to manage a high volume of work.
• Good attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Competent IT skills, including Microsoft Outlook and Office applications.
• Ability to follow policies, procedures, and approved guidance when responding to enquiries.

Responsibilities

• Triage and manage the Undergraduate Admissions Outlook inbox, reviewing incoming enquiries and responding to general admissions-related queries within the UKRO folder.
• Monitor and respond to prospective student enquiries on The Student Room, providing accurate guidance on admissions processes, entry requirements, and application procedures.
• Manage and respond to enquiries received through social media platforms using Sprout Social, ensuring communications are professional, informative, and aligned with institutional standards.
• Respond to straightforward Medicine and Dentistry admissions enquiries within SAP CRM, using approved templates, guidance, policies, and procedures.
• Maintain accurate records of applicant interactions and correspondence within relevant University systems.
• Ensure all enquiries are handled efficiently and within agreed service standards.
• Escalate complex, sensitive, or specialist enquiries to the appropriate admissions or academic teams.
• Contribute to delivering an excellent applicant experience by providing clear, consistent, and customer-focused communications.
• Support the wider Undergraduate Admissions team with administrative and operational activities as required.
• Ensure compliance with data protection legislation, University regulations, and admissions policies.

Skills

Excellent written and verbal comms

Customer service

Handling enquiries

Organisational skills

Attention to detail

Independent and team work

IT skills (Outlook & Office)

Policy compliance

Tools

SAP CRM

Sprout Social

Job description

Admissions Advisor
37 Hours Per Wk £15.33
Role

To provide professional, accurate, and timely advice and support to prospective students, applicants, and stakeholders across a range of communication channels. The post holder will manage enquiries relating to undergraduate admissions, ensuring a high standard of customer service and adherence to University policies and procedures.

Key Responsibilities

• Triage and manage the Undergraduate Admissions Outlook inbox, reviewing incoming enquiries and responding to general admissions-related queries within the UKRO folder.
• Monitor and respond to prospective student enquiries on The Student Room, providing accurate guidance on admissions processes, entry requirements, and application procedures.
• Manage and respond to enquiries received through social media platforms using Sprout Social, ensuring communications are professional, informative, and aligned with institutional standards.
• Respond to straightforward Medicine and Dentistry admissions enquiries within SAP CRM, using approved templates, guidance, policies, and procedures.
• Maintain accurate records of applicant interactions and correspondence within relevant University systems.
• Ensure all enquiries are handled efficiently and within agreed service standards.
• Escalate complex, sensitive, or specialist enquiries to the appropriate admissions or academic teams.
• Contribute to delivering an excellent applicant experience by providing clear, consistent, and customer-focused communications.
• Support the wider Undergraduate Admissions team with administrative and operational activities as required.
• Ensure compliance with data protection legislation, University regulations, and admissions policies.

Person Specification

Essential Criteria

• Excellent written and verbal communication skills.
• Strong customer service skills with the ability to communicate with a diverse range of stakeholders.
• Experience of handling enquiries and providing accurate information in a professional environment.
• Excellent organisational skills and ability to manage a high volume of work.
• Good attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Competent IT skills, including Microsoft Outlook and Office applications.
• Ability to follow policies, procedures, and approved guidance when responding to enquiries.

Desirable Criteria

• Experience working in Higher Education, admissions, student recruitment, or a customer service environment.
• Experience of using CRM systems, particularly SAP CRM.
• Experience of managing social media enquiries or online community engagement. showing 8? Wait continue
• Knowledge of undergraduate admissions processes, including Medicine and Dentistry admissions.

Key Competencies

• Customer Focus
• Communication and Interpersonal Skills
• Attention to Detail
• Time Management and Prioritisation
• Problem Solving
• Team Working
• Digital Literacy
• Professionalism and Confidentiality

Job Purpose

To provide professional, accurate, and timely advice and support to prospective students, applicants, and stakeholders across a range of communication channels. The post holder will manage enquiries relating to undergraduate admissions, ensuring a high standard of customer service and adherence to University policies and procedures.

Key Responsibilities

• Triage and manage the Undergraduate Admissions Outlook inbox, reviewing incoming enquiries and responding to general admissions-related queries within the UKRO folder.
• Monitor and respond to prospective student enquiries on The Student Room, providing accurate guidance on admissions processes, entry requirements, and application procedures.
• Manage and respond to enquiries received through social media platforms using Sprout Social, ensuring communications are professional, informative, and aligned with institutional standards.
• Respond to straightforward Medicine and Dentistry admissions enquiries within SAP CRM, using approved templates, guidance, policies, and procedures.
• Maintain accurate records of applicant interactions and correspondence within relevant University systems.
• Ensure all enquiries are handled efficiently and within agreed service standards.
• Escalate complex, sensitive, or specialist enquiries to the appropriate admissions or academic teams.
• Contribute to delivering an excellent applicant experience by providing clear, consistent, and customer-focused communications.
• Support the wider Undergraduate Admissions team with administrative and operational activities as required.
• Ensure compliance with data protection legislation, University regulations, and admissions policies.

Person Specification

Essential Criteria

• Excellent written and verbal communication skills.
• Strong customer service skills with the ability to communicate with a diverse range of stakeholders.
• Experience of handling enquiries and providing accurate information in a professional environment.
• Excellent organisational skills and ability to manage a high volume of work.
• Good attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Competent IT skills, including Microsoft Outlook and Office applications.
• Ability to follow policies, procedures, and approved guidance when responding to enquiries.

Desirable Criteria

• Experience working in Higher Education, admissions, student recruitment, or a customer service environment.
• Experience of using CRM systems, particularly SAP CRM.
• Experience of managing social media enquiries or online community engagement.
• Knowledge of undergraduate admissions processes, including Medicine and Dentistry admissions.

Key Competencies

• Customer Focus
• Communication and Interpersonal Skills
• Attention to Detail
• Time Management and Prioritisation
• Problem Solving
• Team Working
• Digital Literacy
• Professionalism and Confidentiality