Student Conduct and Complaints Coordinator (Maternity Cover)

L1 Energy; Leicester; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary package

Excellent pension scheme

Generous annual leave

Job summary

The University of Leicester is seeking a highly organised Student Conduct and Complaints Coordinator to support the efficient operation of the student conduct and complaints procedures. You will coordinate casework, support formal panels and appeals, manage enquiries from students and staff, and maintain accurate records.

You will work with students, academic staff and professional services colleagues, draft formal letters, and help develop guidance.

Qualifications

• Experience coordinating casework and supporting formal panels or appeals.
• Ability to manage sensitive information and maintain accurate records.
• Strong written and verbal communication with diverse stakeholders.

Responsibilities

• Coordinate student conduct and complaints casework.
• Support formal panels and appeals processes.
• Respond to enquiries from students and staff and maintain records.
• Draft and review formal letters and guidance for staff and students.

Skills

Administrative skills

Organisational skills

Stakeholder communication

Confidential information handling

Education

Experience in higher education

Job description

About the role

We are seeking a highly organised and professional Student Conduct and Complaints Coordinator to support the effective operation of the University's student conduct and complaints procedures.

This is an excellent opportunity for an experienced administrator to contribute to an important area of the student experience, ensuring that cases are managed efficiently, fairly and in accordance with University regulations and sector requirements. The role involves coordinating casework, supporting formal panels and appeals, managing enquiries from students and staff, and maintaining accurate records and documentation throughout various procedures. The post holder will also contribute to the continual review of these processes, and assist in developing guidance for staff and students in the area.

About you

We are looking for a proactive and customer-focused individual with excellent administrative and organisational skills. You will have experience of managing competing priorities, handling sensitive and confidential information and providing high-quality support within a busy professional environment.

You will have strong written and verbal communication skills and be confident working with a wide range of stakeholders, including students, academic staff and professional services colleagues. An ability to exercise sound judgement, review information critically and communicate procedural information clearly is essential. You will be confident drafting and reviewing formal letters for sending to students or customers, colleagues and external partners.

Experience of working within higher education, or other regulatory or governance environments would be advantageous.

Additional information

Informal enquires are welcome and should be made to Ethan Lang [e-mail]

As part of the University's ongoing commitment to professional development, this role will also be considered on a seconded basis for existing staff members. Please ensure this is discussed with your line manager prior to applying. More information regarding secondments can be found here

The University of Leicester has been changing the world, and changing people’s lives, for 100 years. When you join us, you’ll become part of a community of Citizens of Change, which includes not only our staff and our current students but also thousands of Leicester graduates around the world.

As a diverse and forward-thinking employer, we embed the principles of equity, diversity and inclusion into everything we do. That includes not just our core missions of teaching and research, but also our support for staff, students and our local community through our values of Inspiring, Impactful and Inclusive.

We’re committed to the wellbeing of all our staff and to the sustainability of our environment, on our campus and beyond. We offer a competitive salary package, excellent pension scheme and a generous annual leave allowance, along with opportunities to develop your career in a supportive and collaborative environment.

Benefits

• competitive salary package
• excellent pension scheme
• generous annual leave allowance
• opportunities to develop your career in a supportive and collaborative environment

Vacancy terms

Full-time , fixed term contract till 05 October 2027