Student Conduct & Appeals Coordinator

University of Leicester; Leicester; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary package

Excellent pension scheme

Generous annual leave

Job summary

The University of Leicester is seeking a highly organised Student Conduct and Complaints Coordinator to support the efficient operation of the student conduct and complaints procedures. You will coordinate casework, support formal panels and appeals, manage enquiries from students and staff, and maintain accurate records.

You will work with students, academic staff and professional services colleagues, draft formal letters, and help develop guidance.

Qualifications

• Experience coordinating casework and supporting formal panels or appeals.
• Ability to manage sensitive information and maintain accurate records.
• Strong written and verbal communication with diverse stakeholders.

Responsibilities

• Coordinate student conduct and complaints casework.
• Support formal panels and appeals processes.
• Respond to enquiries from students and staff and maintain records.
• Draft and review formal letters and guidance for staff and students.

Skills

Administrative skills

Organisational skills

Stakeholder communication

Confidential information handling

Education

Experience in higher education

Job description

The University of Leicester is seeking a highly organised Student Conduct and Complaints Coordinator to support the efficient operation of the student conduct and complaints procedures. You will coordinate casework, support formal panels and appeals, manage enquiries from students and staff, and maintain accurate records.

You will work with students, academic staff and professional services colleagues, draft formal letters, and help develop guidance.