Student Conduct And Complaints Coordinator (Maternity Cover)

University Of Leicester; Leicester Forest East; On-site; GBP 28,000 - 42,000; Full time

Job summary

University of Leicester is seeking a proactive Student Conduct and Complaints Coordinator to support the efficient operation of student conduct and complaints procedures. The role involves coordinating casework, supporting panels and appeals, and handling enquiries from students and staff with meticulous record keeping.

The successful candidate will manage confidential information with discretion, draft formal letters, and contribute to process reviews, ensuring compliance with university

Qualifications

• Experience managing competing priorities in a busy environment.
• Ability to handle sensitive and confidential information.
• Strong written and verbal communication alongside clear procedural guidance.

Responsibilities

• Coordinate casework for student conduct and complaints.
• Support formal panels and appeals processes.
• Manage enquiries from students and staff.
• Maintain accurate records and documentation across procedures.
• Contribute to review and development of guidance for staff and students.

Skills

Organisational skills

Administrative skills

Stakeholder management

Communication skills

Record keeping

Tools

Microsoft Office

Document management

Job description

About the role

We are seeking a highly organised and professional Student Conduct and Complaints Coordinator to support the effective operation of the University's student conduct and complaints procedures.

This is an excellent opportunity for an experienced administrator to contribute to an important area of the student experience, ensuring that cases are managed efficiently, fairly and in accordance with University regulations and sector requirements. The role involves coordinating casework, supporting formal panels and appeals, managing enquiries from students and staff, and maintaining accurate records and documentation throughout various procedures. The post holder will also contribute to the continual review of these processes, and assist in developing guidance for staff and students in the area.

About you

We are looking for a proactive and customer-focused individual with excellent administrative and organisational skills. You will have experience of managing competing priorities, handling sensitive and confidential information and providing high-quality support within a busy professional environment.

You will have strong written and verbal communication skills and be confident working with a wide range of stakeholders, including students, academic staff and professional services colleagues. An ability to exercise sound judgement, review information critically and communicate procedural information clearly is essential. You will be confident drafting and reviewing formal letters for sending to students or customers, colleagues and external partners.

Experience of working within higher education, or other regulatory or governance environments would be advantageous.