Student Conduct and Complaints Coordinator

University of Leicester; Leicester; On-site; GBP 28,000 - 36,000; Full time

Job summary

The University of Leicester is seeking a highly organised Student Conduct and Complaints Coordinator to support the efficient operation of the university's student conduct and complaints procedures. This role involves coordinating casework, supporting formal panels and appeals, handling enquiries from students and staff, and maintaining accurate records across various procedures.

It requires discretion, strong written and verbal communication, and the ability to work with diverse stakeholders.

Qualifications

• Experience in admin within higher education or regulatory environments.
• Excellent organisation and communication skills.
• Experience handling confidential information and sensitive data.

Responsibilities

• Coordinate casework for student conduct and complaints procedures.
• Support formal panels and appeals processes.
• Manage enquiries from students and staff and maintain records.
• Maintain accurate documentation across procedures and systems.
• Contribute to continual review and development of guidance for staff and students.

Skills

Organisational skills

Communication skills

Administrative experience

Job description

We are seeking a highly organised and professional Student Conduct and Complaints Coordinator to support the effective operation of the University's student conduct and complaints procedures.

This is an excellent opportunity for an experienced administrator to contribute to an important area of the student experience, ensuring that cases are managed efficiently, fairly and in accordance with University regulations and sector requirements. The role involves coordinating casework, supporting formal panels and appeals, managing enquiries from students and staff, and maintaining accurate records and documentation throughout various procedures. The post holder will also contribute to the continual review of these processes, and assist in developing guidance for staff and students in the area.

We are looking for a proactive and customer-focused individual with excellent administrative and organisational skills. You will have experience of managing competing priorities, handling sensitive and confidential information and providing high-quality support within a busy professional environment.

You will have strong written and verbal communication skills and be confident working with a wide range of stakeholders, including students, academic staff and professional services colleagues. An ability to exercise sound judgement, review information critically and communicate procedural information clearly is essential. You will be confident drafting and reviewing formal letters for sending to students or customers, colleagues and external partners.

Experience of working within higher education, or other regulatory or governance environments would be advantageous.

Informal enquires are welcome and should be made to Ethan Lang

As part of the University's ongoing commitment to professional development, this role will also be considered on a seconded basis for existing staff members. Please ensure this is discussed with your line manager prior to applying. More information regarding secondments can be found

The University of Leicester has been changing the world, and changing people's lives, for 100 years. When you join us, you'll become part of a community of , which includes not only our staff and our current students but also thousands of Leicester graduates around the world.

As a diverse and forward-thinking employer, we embed the principles of equity, diversity and inclusion into everything we do. That includes not just our core missions of teaching and research, but also our support for staff, students and our local community through our values of Inspiring, Impactful and Inclusive.

We're committed to the wellbeing of all our staff and to the sustainability of our environment, on our campus and beyond. We offer a competitive salary package, excellent pension scheme and a generous annual leave allowance, along with opportunities to develop your career in a supportive and collaborative environment.