Student and Family Support Officer

Worle Community School Academy; Weston-super-Mare; On-site; GBP 24,000 - 27,000; Full time

Job summary

An educational institution in Weston-super-Mare is seeking a dedicated Student and Family Support Officer. This role focuses on enhancing student attendance and engagement, requiring collaboration with parents and the school community. Ideal candidates will have experience working with children and a good understanding of educational support services. The position offers a salary between £24,460 - £26,974 and promotes a supportive workplace culture.

Benefits

Access to wellbeing centre

Healthshield Funded Healthcare Scheme

Discounted nursery fees

Contributory pension scheme

CPD opportunities

Health & Fitness offers

Flu vaccinations

Qualifications

• Experience working with school-age children and their families.
• Ability to communicate effectively with a wide range of stakeholders.
• Knowledge of education laws and support services.

Responsibilities

• Establish relationships with students to support their progress.
• Liaise with parents to improve student attendance.
• Develop and implement action plans for student support.

Skills

Communication skills

Relationship building

Understanding of education law

Job description

Permanent

37 Hours per week

Term Time Only

£24,460 - £26,974 (actual salary)

Plus various Company Benefits

The Priory Learning Trust (Somerset Business Award winner for Employer of the Year) is looking to recruit a Student and Family Support Officer to work at our Worle Community School – An Academy site in Weston-super-Mare, a five minute drive from the M5 junction, 2.9 miles from the beach, and with strong public transport links.

The main purpose of this role is to promote positive attitudes towards regular school attendance on the part of students and their parents / carers, to improve levels of student attendance and engagement, and to work closely with the school to fulfil its obligations under all relevant legislation.

At Worle Community School, we work hard to make our students, staff and communities PROUD of Worle. We aim to be :

P repared

R espectful

O ptimistic

U nderstanding

D etermined

WCSA is a community school at heart - we focus on developing children and young people into well rounded individuals, who leave school not only with good grades, but also valuable life experiences and an aspirational mindset, with high expectations of, and for, themselves.

At WCSA, we also look after our colleagues. We offer high quality development opportunities and a supportive, dynamic and diverse workplace, highly supported by a hands‑on team in all areas, from support, to teaching, to senior leadership.

Responsibilities

• Establish effective relationships with designated students both 1 : 1 and in groups, utilising specialist and developed skills and techniques to ensure they make progress in line with their objectives and achieve their potential.
• Liaise with parent / carers to provide a direct line of communication between home and school to develop Early Help Assessments Devise, implement action plans monitoring their effectiveness and suggesting amendments that should be considered to provide further assistance to the families.
• Build effective ongoing relationships with parents / carers keeping them informed of students’ needs, targets and progress and sustaining effective relationships with the school community.

Qualifications

• Experience of working with a wide range of agencies, and working with school age children and their families.
• An understanding of current education law, and the services provided within education.
• Excellent communication and relationship building skills.

Benefits

• Access to our dedicated wellbeing centre & exclusive shopping discounts (The PLaTform).
• Healthshield - Funded Healthcare Scheme for employees and all dependents, which provides services such as a 24 / 7 GP Line & Healthcare cashback.
• Discounted nursery fees for parents AND grandparents at our Academy pre schools.
• Contributory pension scheme offering generous employer contribution rates.
• CPD opportunities both internally & externally.
• A very friendly school community with dedicated, supportive & inspiring colleagues.
• Health & Fitness offers, including incredible discounts on @Worle Sports Centre and Nuffield Health, and a Cycle 2 Work Scheme.
• Flu vaccinations.

Additional Information

Closing Date : 07 December 2025

Proposed Interview Date : 12 December 2025

Proposed Start Date : 05 January 2026

Safeguarding Statement

The Priory Learning Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

The Priory Learning Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

All paid positions which involve working regularly within academies are exempt from the Rehabilitation of Offenders Act 1974. You must declare all convictions (including convictions with Absolute Discharge), cautions or bind-overs you may have, even if they would otherwise be regarded as ‘Spent’ under this Act and where applicable any disqualifications under the Childcare Act.

The amendments to the Exceptions Order 1975 (2013) provide that certain spent convictions and cautions are ‘protected’ and are not subject to disclosure to employers, and cannot be taken into account. Guidance and criteria on the filtering of these cautions and convictions can be found on the Disclosure and Barring Service filtering guide.

This role involves working with children on a daily basis and is therefore in regulated activity.

Offers of employment will be subject to satisfactory references, online searches and Disclosure and Barring Service clearance.

Please see the following links to our Child Protection and Safeguarding policy and Recruitment and Selection policy.

All paid positions which involve working regularly within academies are exempt from the Rehabilitation of Offenders Act 1974. You must declare all convictions (including convictions with Absolute Discharge), cautions or bind-overs you may have, even if they would otherwise be regarded as ‘Spent’ under this Act and where applicable any disqualifications under the Childcare Act. The amendments to the Exceptions Order 1975 (2013) provide that certain spent convictions and cautions are ‘protected’ and are not subject to disclosure to employers, and cannot be taken into account. Guidance and criteria on the filtering of these cautions and convictions can be found on the Disclosure and Barring Service filtering guide.

Offers of employment will be subject to satisfactory references and Disclosure and Barring Service clearance.