Student Admissions & Recruitment Specialist (Hybrid)

Summer Boarding Courses; Greater London; Hybrid; GBP 25,000 - 33,000; Full time

Job summary

InvestIN is seeking a Customer Admissions Professional to manage the journey of students and parents from initial enquiry to confirmed bookings. You will handle inbound inquiries via phone, email and live chat, and drive sales targets while delivering exceptional customer service.

The role requires strong communication, 1+ year of customer-facing experience, and familiarity with invoice management. Hybrid schedule based in Victoria, with some weekend work and DBS/Right to Work checks.

Qualifications

• University Degree preferred.
• Outstanding written and verbal communication skills.
• Minimum 1 year of customer-facing experience.
• Some experience with invoice management is preferred.
• CRM systems such as HubSpot desirable.
• Detail oriented with high accuracy in a fast-paced environment.
• Strong problem solving and administrative skills.
• Confident presenting and public speaking.

Responsibilities

• Manage inbound customer enquiries via phone, email, and live chat.
• Own the customer journey from initial enquiry through to completion.
• Work towards team and individual sales targets to grow student admissions.
• Support projects to increase sales revenue and improve customer service.
• Coordinate with internal teams and maintain up-to-date product knowledge.
• Ensure meticulous record-keeping of bookings, communications and invoicing.
• Support wider student recruitment and delivery of summer programmes.
• Assist with the smooth delivery of our career summer programmes.

Skills

Customer service experience

Communication skills

Public speaking

Problem solving

Attention to detail

Organisational skills

CRM knowledge (HubSpot)

Education

University degree

Tools

HubSpot CRM

Job description

InvestIN is seeking a Customer Admissions Professional to manage the journey of students and parents from initial enquiry to confirmed bookings. You will handle inbound inquiries via phone, email and live chat, and drive sales targets while delivering exceptional customer service.

The role requires strong communication, 1+ year of customer-facing experience, and familiarity with invoice management. Hybrid schedule based in Victoria, with some weekend work and DBS/Right to Work checks.