Student Admissions Associate

Summer Boarding Courses; Greater London; Híbrido; GBP 25 000 - 33 000; Tempo integral

Resumo da oferta

InvestIN is seeking a Customer Admissions Professional to manage the journey of students and parents from initial enquiry to confirmed bookings. You will handle inbound inquiries via phone, email and live chat, and drive sales targets while delivering exceptional customer service.

The role requires strong communication, 1+ year of customer-facing experience, and familiarity with invoice management. Hybrid schedule based in Victoria, with some weekend work and DBS/Right to Work checks.

Qualificações

• University Degree preferred.
• Outstanding written and verbal communication skills.
• Minimum 1 year of customer-facing experience.
• Some experience with invoice management is preferred.
• CRM systems such as HubSpot desirable.
• Detail oriented with high accuracy in a fast-paced environment.
• Strong problem solving and administrative skills.
• Confident presenting and public speaking.

Responsabilidades

• Manage inbound customer enquiries via phone, email, and live chat.
• Own the customer journey from initial enquiry through to completion.
• Work towards team and individual sales targets to grow student admissions.
• Support projects to increase sales revenue and improve customer service.
• Coordinate with internal teams and maintain up-to-date product knowledge.
• Ensure meticulous record-keeping of bookings, communications and invoicing.
• Support wider student recruitment and delivery of summer programmes.
• Assist with the smooth delivery of our career summer programmes.

Conhecimentos

Customer service experience

Communication skills

Public speaking

Problem solving

Attention to detail

Organisational skills

CRM knowledge (HubSpot)

Formação académica

University degree

Ferramentas

HubSpot CRM

Descrição da oferta de emprego

About The Role

InvestIN welcomes over 2000 students to our programmes each year, and the Student Admissions Team is responsible for managing the journey of all B2C customers booking with us directly. Your role is to provide these students and parents with a first-class experience, from the moment they hear about the organisation to the point at which they return home from one of their programmes. This includes taking responsibility for sales, student recruitment, customer service and admissions.

Responsibilities of the role include

• Manage in-bound customer enquiries via phone/email/live chats
• Own the customer journey from initial enquiry through to completion, offering the highest level of customer support at every stage
• Work towards team and individual sales targets, to ultimately contribute to the growth of student admissions company wide
• Support on key projects which increase sales revenue and enable the Student Admissions Team to provide effective customer service
• Coordinate effectively with other teams internally and keep up to date on product knowledge to ensure the best possible solution is being provided to our customers
• Support process implementation and effective data management in order to ensure the meticulous record keeping of bookings, comms and invoicing

Additional responsibilities

• Where required, support the wider organisation in overall student recruitment, product delivery and cross team sales and service enquiries
• Support the smooth delivery of our summer season, by supporting on the delivery of our career summer programmes
• Other responsibilities as required to support business needs

The Details

• Contract: Permanent full-time
• Schedule: 9am - 5pm Monday - Friday. Some weekend work will be required, but you will know dates for this well in advance, and be given time off in lieu during the weekdays. This is typically 1-2 weekends in November, 1-2 weekends in March/April, and up to 3 weekends in July/August.
• Location: Our office is based in Victoria. Hybrid working - 2 days in office per week
• Salary: £29,000
• Start date: Autumn 2026

Please note that offers will be subject to successful completion of Enhanced DBS checks and Right to Work checks. We are also unable to sponsor visas. InvestIN reserves the right to terminate contracts in the event of non‑completion.

About You

• University Degree preferred
• Outstanding professional communication skills- both written and verbal
• Minimum of 1 years customer facing experience (education, contact centre, retail)
• Some experience with invoice management is preferred but not essential
• Alignment with our cultural values and a solid belief in our aim to develop young people to fulfil their potential
• Some understanding of CRM Systems such as HubSpot is desirable but not essential
• You can articulate your passion to customers and show them the value of attending our programmes
• Detail oriented, and able to work with high accuracy and speed in a fast-paced, ever-changing environment
• Strong problem solving and administrative skills
• Confident presenting, public speaking, and delivering taught content to a high standard
• Driven to work in a fast-paced, ever-changing environment, and comfortable organising and prioritising your work independently