Student Admissions & Customer Experience Specialist

Summer Boarding Courses; Greater London; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Comprehensive training

25 days holiday (plus bank holidays)

Hybrid working

Private healthcare

Pension scheme

Job summary

InvestIN Education in Victoria, UK, is seeking a proactive Admissions Coordinator to guide student and parent journeys from initial enquiry to booking. You will manage inbound enquiries, drive sales targets, and collaborate with internal teams to deliver outstanding customer service for our summer programmes.

The role requires at least 1 year of customer-facing experience, strong communication skills, and comfort with CRM tools; hybrid working with two office days, 9am–5pm, Permanent contract,

Qualifications

• University Degree preferred.
• Minimum of 1 year customer facing experience (education, contact centre, retail).
• Some experience with invoice management is preferred but not essential.
• Alignment with our cultural values and developing young people.

Responsibilities

• Manage inbound customer enquiries via phone/email/live chats.
• Own the customer journey from initial enquiry to booking completion.
• Work towards sales targets contributing to student admissions growth.
• Support key projects to increase sales revenue and customer service.
• Coordinate with internal teams and maintain product knowledge for best solutions.
• Support data management and meticulous records of bookings and invoicing.

Skills

Customer service

Sales

Communication

Organisation

Education

University degree

Tools

HubSpot CRM

Job description

InvestIN Education in Victoria, UK, is seeking a proactive Admissions Coordinator to guide student and parent journeys from initial enquiry to booking. You will manage inbound enquiries, drive sales targets, and collaborate with internal teams to deliver outstanding customer service for our summer programmes.

The role requires at least 1 year of customer-facing experience, strong communication skills, and comfort with CRM tools; hybrid working with two office days, 9am–5pm, Permanent contract,