Admissions & Customer Experience Associate

Summer Boarding Courses; Greater London; Hybrid; GBP 25,000 - 33,000; Full time

Benefits offered by this job

Comprehensive training

25 days paid holiday per year (plus bh

Private healthcare scheme

Pension scheme

Sabbatical after three years' service

Volunteer days

Development & learning opportunities

Team socials

Job summary

InvestIN Education in the UK is seeking a proactive Student Admissions Associate to manage the end-to-end journey for our B2C customers. You will handle enquiries, drive sales, and ensure a first-class admissions experience from interest to booking.

Based in our Victoria office with hybrid working (two days in the office), you will collaborate across teams, maintain accurate bookings and invoicing records, and contribute to career summer programme delivery.

Qualifications

• University degree preferred.
• Outstanding professional comms, written and verbal.
• Minimum of 1 year customer-facing experience.
• Some invoicing experience preferred.
• Experience with CRM systems like HubSpot desirable.

Responsibilities

• Manage inbound enquiries via phone, email and live chat.
• Own the customer journey from initial enquiry to completion.
• Work towards sales targets to grow student admissions.
• Support on projects to increase sales revenue and service quality.
• Coordinate with internal teams and maintain product knowledge.
• Support data management for bookings, communications and invoicing.

Skills

Strong communication

Customer focus

Public speaking

Detail oriented

Administrative skills

Education

University degree preferred

Tools

HubSpot CRM

Job description

InvestIN Education in the UK is seeking a proactive Student Admissions Associate to manage the end-to-end journey for our B2C customers. You will handle enquiries, drive sales, and ensure a first-class admissions experience from interest to booking.

Based in our Victoria office with hybrid working (two days in the office), you will collaborate across teams, maintain accurate bookings and invoicing records, and contribute to career summer programme delivery.