Stroke Administrative Assistant

NHS; Bangor; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Family-friendly policies

Disability Confident Employer scheme

Job summary

Betsi Cadwaladr University Health Board in North Wales is seeking a highly organised administrator to support the Acute Stroke Team. You will deliver confidential, accurate admin support, coordinate data entry and audits, and help maintain a smooth patient pathway.

The role requires Welsh language ability and experience in a busy NHS office. You will work as part of a team and independently, prioritising workload to meet tight deadlines, with a focus on quality and compassionate service.

Qualifications

• NVQ Business Administration L3 or equivalent experience.
• RSA/OCR Level 2 or equivalent.
• AMSPAR – City & Guilds L3.
• NVQ Customer Service L3.

Responsibilities

• Provide accurate, confidential and supportive administration for patients and clinical teams.
• Support data entry into SSNAP and extract audit information to meet deadlines.
• Coordinate admin arrangements for specialist nurses, consultant and therapy teams.
• Organise and prioritise own workload to meet deadlines.
• Support patients along a defined pathway.

Skills

Communication

MS Office

Planning

Adaptability

Organisation

Minute taking

Education

NVQ Business Administration L3 or equivalent experience

RSA / OCR level 2 or equivalent

AMSPAR – City & Guilds L3

NVQ Customer Service L3

Job description

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

The organisation is currently undertaking a comprehensive operating model review and change programme to ensure we are best positioned for the future, creating exciting opportunities to shape how we work and deliver for the people of North Wales.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including work-life balance policies.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job overview

The post holder will provide an efficient administration service to support the Acute Stroke Team.
You will have good attention to detail, communication and interpersonal skills. You must have the ability to work as part of a team as well as independently; using your initiative to contribute to the smooth running of this busy area. The post holder must have the ability to manage their workload efficiently and effectively.
Previous medical administration experience is essential. Experience of working in a busy office environment is desirable.

The ability to speak Welsh is essential for this post.

Main duties of the job

An accurate, confidential and supportive administration service for patients, clinical teams, Stroke Management, carers and internal and external agencies (e.g. Third Sector, in order to: Provide a safe and efficient patient pathway and provide information and appropriate support to families and carers.

The post holder will support the delivery of a comprehensive high quality administrative service including data entry and audit functions.

To support the co-ordination of the administration arrangements to provide a high quality supportive administrative service to the specialist nurses, consultant, therapy teams, stroke management and stroke association co-ordinator. Specifically, the main function is supporting data entry into the Stroke Sentinel National Audit Programme (SSNAP) and extracting audit information as required, ensuring deadlines are met.

To work independently and be accountable for organising/prioritising own workload to ensure deadlines are achieved.

To support the facilitation of the patients along a defined pathway.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Qualifications

• NVQ Business Administration L3 or equivalent experience
• RSA /OCR level 2 or equivalent
• AMSPAR – City & Guilds L3
• NVQ Customer Service L3

Experience

• Knowledge of a range of administrative processes.
• Experience of working in a busy office environment.
• Experience of working within the NHS

Skills

• Competently communicates professionally and effectively with all levels of staff both verbally and in writing
• Proficient in use Microsoft office applications
• Experienced in planning and organising and prioritise own workload
• Flexible and adaptable to changing service demands
• Excellent organisational skills
• Minute taking skills

Knowledge

• Evidence of continual personal development
• Ability to deal with sensitive information
• Knowledge of NHS organisations
• Knowledge of Medical terminology

Other Relevant Requirements

• Welsh speaker

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.