Stroke Administrative Assistant

Betsi Cadwaladr University Health Board; Bangor; On-site; GBP 21,000 - 26,000; Full time

Job summary

Betsi Cadwaladr University Health Board in North Wales is seeking an experienced administrative assistant to support the Acute Stroke Team. The role requires meticulous attention to detail, strong communication, and the ability to work both independently and as part of a team; Welsh language skills are essential.

You will handle data entry, support SSNAP audits, and coordinate administrative tasks for clinicians, therapists and management.

Qualifications

• Competently communicates professionally and effectively with all levels of staff both verbally and in writing.
• Proficient in use Microsoft Office applications.
• Experienced in planning and organising and prioritise own workload.

Responsibilities

• Provide an accurate, confidential and supportive administration service for patients, clinical teams, Stroke Management, carers and internal and external agencies.
• Support the co-ordination of the administration arrangements to provide a high quality supportive administrative service to the specialist nurses, consultant, therapy teams, stroke management and stroke association co-ordinator.
• To work independently and be accountable for organising/prioritising own workload to ensure deadlines are achieved.
• To support the facilitation of the patients along a defined pathway.

Skills

Communication

MS Office

Planning & Organising

Flexibility

Organisational skills

Education

NVQ Business Administration L3

RSA/OCR Level 2

CLAIT/ECDL

Job description

Job Overview

The post holder will provide an efficient administration service to support the Acute Stroke Team.

The post holder will provide an efficient administration service to support the Acute Stroke Team. You will have good attention to detail, communication and interpersonal skills. You must have the ability to work as part of a team as well as independently; using your initiative to contribute to the smooth running of this busy area. The post holder must have the ability to manage their workload efficiently and effectively.

Previous medical administration experience is essential. Experience of working in a busy office environment is desirable.

The ability to speak Welsh is essential for this post.

Main duties of the job

An accurate, confidential and supportive administration service for patients, clinical teams, Stroke Management, carers and internal and external agencies (e.g. Third Sector, in order to: Provide a safe and efficient patient pathway and provide information and appropriate support to families and carers.

The post holder will support the delivery of a comprehensive high quality administrative service including data entry and audit functions.

To support the co-ordination of the administration arrangements to provide a high quality supportive administrative service to the specialist nurses, consultant, therapy teams, stroke management and stroke association co-ordinator. Specifically, the main function is supporting data entry into the Stroke Sentinel National Audit Programme (SSNAP) and extracting audit information as required, ensuring deadlines are met.

To work independently and be accountable for organising/prioritising own workload to ensure deadlines are achieved.

To support the facilitation of the patients along a defined pathway.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or

Person specification

Qualifications

Essential criteria

• NVQ Business Administration L3 or equivalent experience
• RSA /OCR level 2 or equivalent
• IT related qualification CLAIT plus /ECDL or equivalent

Desirable criteria

• AMSPAR - City & Guilds L3
• NVQ Customer Service L3

Experience

Essential criteria

• Knowledge of a range of administrative processes.
• Experience of working in a busy office environment.

Desirable criteria

• Experience of working within the NHS

Skills

Essential criteria

• Competently communicates professionally and effectively with all levels of staff both verbally and in writing
• Proficient in use Microsoft office applications
• Experienced in planning and organising and prioritise own workload
• Flexible and adaptable to changing service demands
• Excellent organisational skills

Desirable criteria

• Minute taking skills

Knowledge

Essential Criteria

• Evidence of continual personal development
• Ability to deal with sensitive information

Desirable criteria

• Knowledge of NHS organisations
• Knowledge of Medical terminology

Other Relevant Requirements

Desirable criteria

• Welsh speaker